Service Manager
2 days ago
Job Title: Service Manager Programme & Performance Location: West Yorkshire, England
You will support the Head of Service with the strategic, operational and financial management of the service area, ensuring that statutory requirements for building safety are met.
You will deliver strategic management of building safety, supporting the Head of Service in developing long terms plans to provide homes and services that put residents and communities first, and are fit for the future.
Lead and coordinate building safety management, compliance, and performance reporting, supporting asset strategies and investment decisions with accurate safety data.
Manage the collection and use of safety data to maintain compliance, working with colleagues and partners, and commissioning specialist input as required.
Support the team in developing and implementing Standard Operating Procedures, updating them to reflect best practice and changing requirements.
Develop a risk management approach across compliance areas that aligns with asset activities and ensures effective, proportionate responses.
Ensure the service area stays informed of regulatory changes, with staff adequately trained and supported to fulfil their responsibilities.
Advise relevant parties on any breaches of compliance standards and corrective plans.
Champion the Asset Management Strategy, ensuring policies align with the Kirklees Housing Standard.
Oversee a team of building safety technical specialists and provide line management.
Guide resident engagement efforts, helping residents understand safety plans and their role in maintaining safety.
Oversee procurement and contractor management, ensuring quality and value for money.
Manage complaint investigations, resolving issues promptly and improving service standards.
Work with partners to monitor and manage building safety improvements, providing safe, secure homes and enhancing tenant satisfaction.
Relevant management level knowledge and experience of Compliance and Building Safety Regulatory Frameworks, British Standards and current sector best practice in social housing.
Construction and Built Environment or Project Management: Degree level qualification or equivalent experience.
Proven ability to coordinate the management of specialist building safety information, advice and support in social housing.
Proven track record of data management, performance reporting, trend analysis and risk profiling.
Experience of developing organisational responses to Regulatory requirements.
Excellent leadership, project management and project delivery skills.
Current knowledge of Health and Safety, Equality and Diversity, Safeguarding legislation in relation to the role.
Ability to effectively mentor, support and empower staff to produce an excellent quality of work.
MCIOB, MRICS, PMP
Desirable Travel to various locations in order to carry out the duties of the job. Possession of a full and valid driving licence and a car available for work. (
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