Customer Service Manager

2 days ago

West Yorkshire, United Kingdom Nigel Wright Recruitment Full time

About the Company:


Want a role where no 2 days are the same???


Enjoy a fast-paced, ever-changing environment and are excited about the opportunity to make a significant impact??


Our client is an innovative tech start-up based in York, dedicated to revolutionizing the home services industry. Their mission is to alleviate the stress and complexity of moving homes by leveraging technology to streamline every aspect of the process. The aim is to make the transition to a new home as smooth and enjoyable as possible, ensuring that it is marked by excitement and anticipation rather than stress and anxiety

The Role:


We are seeking a dynamic and adaptable Team Leader to join this growing team, a newly created role you will initially manage a small team of two, with the potential for growth as the company expands. The Team Leader will work closely with senior managers to enhance external connections and commercialise incoming calls.


Key Responsibilities:


  • Lead and manage a team of two, with potential for team growth.
  • Collaborate with senior managers to develop and implement strategies for better engagement with external contacts.
  • Handle customer inquiries and ensure high levels of customer satisfaction.
  • Foster a positive and dynamic work environment where team members are motivated and supported.
  • Adapt to the fast-paced and ever-changing start-up environment, embracing ambiguity and change.


The Person:


  • Proven experience in a leadership role, preferably in a tech environment.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Strong problem-solving skills and a proactive approach.
  • Flexibility and adaptability to thrive in a dynamic work environment.


What We Offer:


  • Opportunity to be part of a fun growing start-up with a vibrant and innovative culture.
  • A supportive and collaborative team environment.
  • Opportunities for professional growth and joining at the start of something big

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