Service Delivery Manager

2 days ago

West Yorkshire, United Kingdom Tomgandhi Consulting Ltd Full time

Role - Service Delivery Manager

Location - West Yorkshire

Contract (Inside IR35)

Work Mode- Hybrid

Rate - 300 Pounds/Day


Experience:


· 14+ years of experience in IT industry with Manual, Automation testing along with account management skill set.

· Knowledge of Financial Services, Mortgage Servicing, Banking, Insurance industries and markets is highly regarded.

· Experience in Tools like Selenium, Jenkins, Azure DevOps, GIT, Bugzilla, JIRA, Elementool, TFS & MTM.

· Previous experience working on large system implementation projects.

· Significant experience as a manager working within software development and change across the full software development lifecycle, ideally within an enterprise context.

· Experience in using and implementing agile methodologies.

· Experience of mentoring of staff with a track record of maximising the individual potential of team members.

· Excellent leadership skills – sets direction, builds consensus and shares a vision and values. Motivates empowers employees. Leads effectively through change and adversity.

· Excellent management skills – organising work and resources, planning and setting priorities, delegating effectively, timely monitoring and performance management.

· Experience of stakeholder management – building confidence, setting expectations and meeting commitments to increase customer satisfaction.

· Strong interpersonal skills with proven ability to build and maintain strong relationships with staff and stakeholders.

· Strong work ethic and high levels of initiative with ability to deal with conflicting priorities.

· Collaborates and communicates well, builds great working relationships, influences others, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills.

· Curious and continuous learner – investigates, interprets and grasps new concepts.

· Self-motivated and can use own initiative to recommend innovative solutions.

· Pays attention to detail, finds root cause and takes a rigorous approach to problem solving.

Key Deliverables:

· Facilitates delivery of high-quality solutions that are stable and resilient; conform to security and architectural standards; and are developed in line with the software development methodology.

· Works collaboratively with stakeholders to shape new client propositions and services.

· Uses meaningful metrics to track delivery of value and high customer satisfaction.

· Collaborates to ensure the smooth transition of new or enhanced products into production.

· Ensures appropriate use of available resource.

· Focuses on innovation, quality and productivity to uplift delivery capability. Embeds a culture of continuous improvement and collaborates with other teams, specialists and stakeholders.

· Manages individual and team performance and progress to meet objectives through goal setting, regular feedback, coaching, reward and recognition and following the appraisal process.

· Looks ahead to ensure the team has the talent it needs to attain its goals. Identify and nurture potential and provide a supportive and challenging environment for staff to learn and develop.

· Ensures all IT governance and business processes are adhered to.

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