Telephone collections agents

2 weeks ago


Nottingham, United Kingdom Liberis Inc. Full time

Collections Agent
Reporting to: Collections Manager
Nottingham, United Kingdom (3 days in the office)
We’ve been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide.Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive. To best help small businesses, Liberis has built the leading global embedded finance platform. Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.
We are making a genuine difference to your local pub, hairdresser and online retailer
We are looking for talented and ambitious individuals to help us reshape business finance. We are the Collections team A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. And now, we're looking for an enthusiastic Collections Agent to join us on this exciting journey
As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
Take charge in ensuring that defaulting account volumes stay within budget limits by strategizing and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:
Demonstrated experience within a collections team, preferably in SME collections.
Proficiency in Excel


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