Senior Business Operations Lead

2 weeks ago

Derby Derbyshire, United Kingdom Wabtec Corporation Full time

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.

Role: Field Service Operations Manager
Contract Type: Permanent, Full-Time

We are seeking an experienced Field Service Operations Manager to join our team. The successful candidate will be responsible for developing and managing our Field Service and Operational teams to deliver a high-quality service to our customers. The Field Service Operations Manager will work closely with other departments to ensure that customer requirements are met and that services are delivered on time and to the required standards.

Assist in the development and delivery of the Business Strategy to ensure a customer centric and tightly cost-controlled/profit-making environment for further business growth.
Ensure the Warranty Controller and Field Service Administrators are fully informed and supported to deliver their purposes to the business.
Develop a proactive health and safety culture throughout the business.
Ensure all departmental employees are informed, trained, and competent to undertake their roles.
Manage and drive the safety improvement processes across Field Service sites and Wabtec locations.
Ensure all quality expectations of the customer are fully understood and met.
Provide warranty and after sales support of business products and services.
Ensure the forward manpower planning reflects the needs of our customers, both revenues generating business and contractual warranty commitments efficiently.
Full cost centre accountability, including budget creation, regular forecast management, and actual results analysis.
Seek productivity improvements within the department to eliminate waste.

Mechanical and/or Electrical Engineering ONC, or NVQ Level 3 or equivalent qualification.
Extensive technical knowledge regarding fault finding on rail vehicles and equipment.
Experience in leading and coordinating teams across multiple locations and projects.
Experience in Performance Management and Employee Engagement principles and processes, including, appraisals, identifying training and development needs, motivational techniques, coaching, and employee communication.
Sound IT skills (particularly MS Excel and Laptop/Tablet computers)
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

Do you want to go into uncharted waters…do things that haven’t been done to make your and someone else's life better? Through our people, leadership development, services, technology, and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Legal authorisation to work in UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

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