Customer Service Representative

1 month ago


Leicester, United Kingdom Volkswagen Group Full time

Job Title: Customer Service Representative

Key Responsibilities:

- Handle customer inquiries via phone, email, and live chat in a professional and timely manner.

- Resolve customer complaints and issues efficiently, providing appropriate solutions.

- Maintain detailed and accurate customer records.

- Collaborate with other departments to address and resolve customer concerns.

- Provide product and service information to customers.

- Process orders, returns, and exchanges.

- Follow up with customers to ensure their satisfaction.

Requirements:

- Previous customer service experience preferred.

- Excellent communication and interpersonal skills.

- Ability to handle challenging situations calmly and effectively.

- Strong problem-solving skills and attention to detail.

- Proficiency in using computer systems and customer service software.

- Ability to work independently and as part of a team.

- Flexible availability, including weekends and holidays if required.



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