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Customer Service Representative
1 month ago
Job Title: Customer Service Representative
Key Responsibilities:
- Handle customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently, providing appropriate solutions.
- Maintain detailed and accurate customer records.
- Collaborate with other departments to address and resolve customer concerns.
- Provide product and service information to customers.
- Process orders, returns, and exchanges.
- Follow up with customers to ensure their satisfaction.
Requirements:
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations calmly and effectively.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computer systems and customer service software.
- Ability to work independently and as part of a team.
- Flexible availability, including weekends and holidays if required.
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