Senior Reservations Manager
2 weeks ago
We're delighted to be recruiting for a superstar Reception Manager to join our team at Peggy Jean at Riverside Green in Richmond with experience in a fast paced, high end restaurant environment.
Peggy Jean, our lovingly restored former Jesus College Oxford barge, enjoys unparalleled views of the Thames, Richmond Bridge and Richmond Riverside. A stunning water-top dining destination, the historic barge and sun trap pontoon combines quintessential Oxford College Boat race charm with relaxed and inspired Aussie beach club vibes. It makes an ideal location for a lazy weekend brunch with friends or a summer sunset dinner. On board there is an intimate bar and dining space perfect for a cosy evening. The venue is home to twin Gozney clay ovens meaning a special menu of freshly baked pizzas, fresh calamari and day boat fish, sharing Tomahawk steaks - all cooked over fire, Aussie BBQ style.
Someone who thrives in a busy service and who takes initiative to solve challenges and create systems to drive efficiencies. Greeting guests as they enter in a friendly and warm manner on tone with our brand.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them (via email, phone and in person)
Answering phone calls, taking reservations and answering general questions.
Helping out with other positions in the restaurant as needed.
Providing great customer service.
Helping on events with the event management team
Following up preorders and liaising with the kitchen and restaurant management.
Sending feedback to the Central reservations department on issues and diary management.
25% off food and drink at any Daisy Green Collection venue with friends
Complimentary drink after shift
Staff food and coffee while on shift
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