Senior Manager, Data Management

3 weeks ago


SouthendonSea Essex, United Kingdom NatWest Group Full time

Share this job to Facebook. Share this job to X/Twitter. If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you
This is your opportunity to support the delivery of all business performance and proposition activities, making sure our customer journey runs with true commercial focus
As a Recoveries Supplier Manager, you’ll manage a number of key external suppliers and partners who support our unsecured collections and recoveries function from debt collection agencies to outsource partners. You'll proactively manage the performance and relationship of our key suppliers, helping to restore our customers' financial health. You'll also manage risks, governance, assurance and oversights, collating results and presenting these to the relevant forums.
Proactively managing supplier performance on metrics such as recovery rates, controls, outcomes and strategy effectiveness for unsecured recoveries
Facilitating regular monthly and senior quarterly performance reviews including agenda, actions and minutes
Supporting the management of incidents effectively, and looking for opportunities to increase resilience within the customer journey
Supporting empowered decisions to deliver the prioritised digital journey backlog
You’ll be a subject matter expert in the recoveries product proposition and process design. Additionally, you’ll have knowledge of critical Agile capabilities and ways of working, as well as the ability to exercise change delivery, customer experience design, commercial management and analytics.
Experience managing performance and relationships of external suppliers in the collections and recoveries industry, using data, MI and insights to manage, drive and increase performance
Experience building and maintaining relationships at a senior level both internally and externally
Knowledge and awareness of financial health and support, specifically collections and recoveries, processes, strategy and key KPIs
Experience of driving and delivering innovative ideas through Agile ways of working, looking at harnessing digital and technological advances that truly benefit our customers
The ability to identify and envision what the future of digital banking could look like
If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?



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