Recoveries Supplier Manager

3 weeks ago

SouthendonSea Essex, United Kingdom NatWest Group Full time

Closing date for applications: 17/05/2024

Share this job to Facebook. This will open a link in a new tab

Share this job to X/Twitter. This will open a link in a new tab

Share this job to LinkedIn. This will open a link in a new tab

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

  • If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you
  • You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
  • This is your opportunity to support the delivery of all business performance and proposition activities, making sure our customer journey runs with true commercial focus
What you'll do

As a Recoveries Supplier Manager, you’ll manage a number of key external suppliers and partners who support our unsecured collections and recoveries function from debt collection agencies to outsource partners. You'll proactively manage the performance and relationship of our key suppliers, helping to restore our customers' financial health. You'll also manage risks, governance, assurance and oversights, collating results and presenting these to the relevant forums.

Day-to-day, you’ll be:

  • Proactively managing supplier performance on metrics such as recovery rates, controls, outcomes and strategy effectiveness for unsecured recoveries
  • Facilitating regular monthly and senior quarterly performance reviews including agenda, actions and minutes
  • Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
  • Supporting the management of incidents effectively, and looking for opportunities to increase resilience within the customer journey
  • Striving to deliver a world-class customer experience and placing the customer at the heart of all we do
  • Supporting empowered decisions to deliver the prioritised digital journey backlog
The skills you'll need

You’ll be a subject matter expert in the recoveries product proposition and process design. Additionally, you’ll have knowledge of critical Agile capabilities and ways of working, as well as the ability to exercise change delivery, customer experience design, commercial management and analytics.

We’ll also expect:

  • Experience managing performance and relationships of external suppliers in the collections and recoveries industry, using data, MI and insights to manage, drive and increase performance
  • Experience building and maintaining relationships at a senior level both internally and externally
  • Competency in creating business cases and presenting to internal stakeholders with the ability to adapt at different levels
  • Knowledge and awareness of financial health and support, specifically collections and recoveries, processes, strategy and key KPIs
  • Experience of driving and delivering innovative ideas through Agile ways of working, looking at harnessing digital and technological advances that truly benefit our customers
  • The ability to identify and envision what the future of digital banking could look like
  • A proven ability to adapt to quickly changing environments
  • A talented communicator who can inspire and engage both customers and colleagues

If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?

Tell us what sort of roles you’re interested in and we’ll send you details about new roles, events and articles that match your preferences.

What’s it like to work at NatWest Group?

Find out more about what it’s like to work here, including Rewards and Benefits, and Learning and Development.

#J-18808-Ljbffr

  • Senior Manager, Data Management

    3 weeks ago

    Southend-on-Sea, Essex, United Kingdom NatWest Group Full time

    Share this job to Facebook. Share this job to X/Twitter. If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you This is your opportunity to support the delivery of all business performance and proposition activities, making sure our customer journey runs with true commercial focus As a...

  • Recovery Coordinator

    4 days ago

    Southend-on-Sea, United Kingdom The Forward Trust Full time

    Overview: We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that...

  • Supplier Quality Engineer

    1 month ago

    Southend-on-Sea, United Kingdom OnetoOne Personnel Full time

    Working as a Supplier Quality Engineer for a world leading aerospace manufacturer. You will be responsible for: - Ensuring supplier product quality complies with IHL requirements. - Resolution of supplier product issues. - Supplier compliance to the SQR1 requirements. - Development and implementation of supplier corrective action plans. - Implementing...

  • Supplier Quality Engineer

    1 month ago

    Southend-on-Sea, United Kingdom Virtual Human Resources Full time

    Responsibilities To lead supplier quality initiatives within the supply chain to enhance the time, cost and quality benefits of supplier parts into the Company. **PRINCIPLE ACCOUNTABILITIES** - Ensuring supplier product quality complies with IHL requirements. - Resolution of supplier product issues. - Supplier compliance to the SQR1 requirements. -...

  • Supplier Quality Engineer

    5 days ago

    Southend-on-Sea, United Kingdom REED Engineering Full time

    Are you a Quality Engineer looking for a new role? Are you interested in working for an international Medical Devices manufacturer? A client of mine based in Southend, Essex is currently looking for a Senior Quality Engineer to join them on a permanent basis. You will be responsible for maintaining supplied product and material quality to ensure the...

  • Trade Supplier Apprentice

    4 days ago

    Southend-on-Sea, United Kingdom EDA Apprenticeship plus Full time

    **Title: Sales Apprenticeship** **Location: Southend on Sea SS2 Salary up to £10.42 per hour** **Hours**:8:00am to 5:00pm Monday to Friday **Company Description**: Medlock Electrical Distributors are the largest independent wholesale group in the UK and a leading member of the ANEW buying consortium. Recent rapid growth has seen us increase our number of...

  • Band 6 CPN's

    1 month ago

    Southend-on-Sea, United Kingdom Randstad Care Full time

    We are currently seeking a dedicated and compassionate Community Psychiatric Nurse (CPN) to join our Recovery & Wellbeing Team in Southend. As a CPN, you will play a vital role in providing high-quality mental health care and support to individuals within the community. Key Responsibilities: Conduct comprehensive assessments of individuals' mental...

  • Band 6 CPN's

    1 month ago

    Southend-on-Sea, United Kingdom Randstad Care Full time

    We are currently seeking a dedicated and compassionate Community Psychiatric Nurse (CPN) to join our Recovery & Wellbeing Team in Southend. As a CPN, you will play a vital role in providing high-quality mental health care and support to individuals within the community.Key Responsibilities:Conduct comprehensive assessments of individuals' mental health needs...

  • Service Manager- Mental Health

    1 month ago

    Southend-on-Sea, United Kingdom Brook Street Full time

    Service Manager " Location: Southend-on-Sea " Salary: £25,695 " Hours: Full time 37.5HRS "Required to be available for all shift patterns This new and exciting career opportunity presents itself as Brook street partner with one of the UK's leading mental health organisations, to provide recovery support to individuals who need it. Do you have experience in...

  • Recovery Coordinator

    3 days ago

    Stockton-On-Tees, United Kingdom Humankind Charity Full time

    **About the role** An opportunity has arisen for a Building Recovery Communities Coordinator to support Humankind’s service delivery within Reconnected to Health in HMP Holme House The service will be led by Spectrum Community Health CIC delivered in partnership with Humankind and Tees, Esk and Wear Valleys NHS Foundation Trust. Reconnected to Health...

  • Clinical Lead

    2 weeks ago

    Colchester, Essex, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Would you like the opportunity to expand your skills, and be part of evolving and developing services? We are looking for an enthusiastic and highly motivated Recovery Clinical lead to join our team of practitioners at Colchester Hospital. This is a shared post with the current Recovery Clinical Lead, in the expansion of an additional 8 recovery beds in...

  • Support and Recovery Worker

    1 day ago

    Clacton-on-Sea, United Kingdom Citizens Advice Tendring Full time

    2-year fixed term contract / Tuesday 9:00 - 15:30, Friday 9:00-15:30 and Saturday 10:00-16:30 / 18 hours per week Citizens Advice Tendring is looking for an enthusiastic person to support the Mental Health Hub team. You will be a key support worker for volunteers on our mental health recovery programme, whilst supporting the Shop Manager to support the...

  • Immediate Procurement Manager

    1 week ago

    Southend-on-Sea, Essex, United Kingdom Retrack Personnel Holdings Limited Full time €65,000

    My client is engaged in the design, development, manufacture and test of niche products for the aerospace and defence industries. They are currently in need of a Procurement Manager to join their Supply Chain Management team based in Southend-on-Sea. ROLE: Provide leadership and management to the Southend operation Procurement Team and suppliers. ...

  • Immediate Procurement Manager

    1 week ago

    Southend-on-Sea, Essex, United Kingdom Retrack Personnel Holdings Limited Full time €65,000

    My client is engaged in the design, development, manufacture and test of niche products for the aerospace and defence industries. They are currently in need of a Procurement Manager to join their Supply Chain Management team based in Southend-on-Sea. ROLE: Provide leadership and management to the Southend operation Procurement Team and suppliers. ...

  • Support Time and Recovery Worker

    3 days ago

    Clacton-on-Sea, United Kingdom Mid and North East Essex Mind Full time

    Looking for a job you love? Do you have a genuine passion to help people? Would you like to be part of an organisation that supports, cares and empowers people? If so, we want to hear from you! Join us, so we can make an even greater impact. We are seeking an experienced and empathetic person to join our established Support Time and Recovery (STaR) team in...

  • Procurement Manager

    5 days ago

    Southend-on-Sea, Essex, United Kingdom Retrack Personnel Holdings Limited Full time €65,000

    Hello, My client is engaged in the design, development, manufacture and test of niche products for the aerospace and defence industries. They are currently in need of a Procurement Manager to join their Supply Chain Management team based in Southend-on-Sea. ROLE: Provide leadership and management to the Southend operation Procurement Team and suppliers. ...

  • Procurement Manager

    4 days ago

    Southend-on-Sea, Essex, United Kingdom Retrack Personnel Holdings Limited Full time €65,000

    Hello, My client is engaged in the design, development, manufacture and test of niche products for the aerospace and defence industries. They are currently in need of a Procurement Manager to join their Supply Chain Management team based in Southend-on-Sea. ROLE: Provide leadership and management to the Southend operation Procurement Team and...

  • Procurement Manager

    2 days ago

    Southend-on-Sea, Essex, United Kingdom Retrack Personnel Holdings Limited Full time €65,000

    Hello, My client is engaged in the design, development, manufacture and test of niche products for the aerospace and defence industries. They are currently in need of a Procurement Manager to join their Supply Chain Management team based in Southend-on-Sea. ROLE: Provide leadership and management to the Southend operation Procurement Team and...

  • Alcohol Recovery Practitioner

    1 month ago

    Essex, United Kingdom Phoenix Futures Full time

    **Alcohol Recovery Practitioner**: South Essex Part-Time, Permanent Monday, Tuesday and Wednesday 9 to 5 22.5hours £13,800 pro rota - Service Area - Essex Services - Geographical Location - Mid Essex - Status - Part-time - Contract Type - Permanent - Total Salary Pro-Rata - £13,800 - Posted Date - 09/08/2023 - Closing Date - 27/08/2023 - Vacancy...

  • Trainee Recovery Coordinator

    1 month ago

    Essex, United Kingdom Phoenix Futures Full time

    Fixed Term to 31/03/2024 Based in North East Essex 21,350 per annum - Service Area - Essex Services - Geographical Location - North Essex - Status - Full-time - Contract Type - Fixed Term - Total Salary Pro-Rata - 21,350 - Posted Date - 13/07/2023 - Closing Date - 30/07/2023 - Vacancy Reference Number - 2898 Phoenix Futures at Full Circle have an exciting...