Customer Service Advisor, Night Shift

3 weeks ago

StokeonTrent Staffordshire, United Kingdom bet365 Full time

As a Customer Service Advisor, you will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression.

We are looking for customer focused individuals to join our nights team.

Experience is not always necessary as from your first day, you will learn and develop vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hands-on training program.

We know that career progression is important, therefore, we invest in you and your career where our advisors have the opportunity to be our future instructors, team leaders and supervisors.

This role involves working seven shifts Monday through to Sunday, followed by seven thoroughly deserved days off. A typical shift consists of working 20:00-07:15, however flexibility may be required during major sporting events.

The starting salary for this position is competitive increasing to GBP32,760 per annum upon successful completion of training.

In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.

This role is eligible for inclusion in the Company's hybrid working from home policy.

Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.

Main Responsibilities

  • Assisting our global customers with their queries.
  • Providing a first time resolution to customer queries.
  • Using internal tools to assist and take ownership of customer enquiries.
  • Resolving customer complaints.
  • Liaising with internal departments.
  • Escalating queries where necessary.
  • Investigating issues thoroughly.
  • Promoting safer gambling.
  • Maintaining awareness of policies, procedures and licensing requirements.
  • Communicating with customers via Live Chat and email.

Preferred Skills, Qualifications and Experience

  • Excellent listening skills.
  • Excellent communication skills.
  • Passion for delivering exceptional customer service.
  • Willingness to learn.
  • Attention to detail.
  • Ability to multi-task.
  • Effective problem solver.
  • Competent computer, literacy and numeracy skills.
  • Adaptability.

The closing date for applications is 21st May 2024. To apply send a copy of your CV with covering letter quoting the position reference CSAN0424RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website

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