Customer Service Advisor

3 weeks ago


StokeOnTrent, United Kingdom bet365 Full time

As a Customer Service Advisor, you will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression.


We are looking for customer focused individuals to join our nights team.


Experience is not always necessary as from your first day, you will learn and develop vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hands-on training program.


We know that career progression is important, therefore, we invest in you and your career where our advisors have the opportunity to be our future instructors, team leaders and supervisors.


This role involves working seven shifts Monday through to Sunday, followed by seven thoroughly deserved days off. A typical shift consists of working 20:00-07:15, however flexibility may be required during major sporting events.


The starting salary for this position is competitive increasing to £32,760 per annum upon successful completion of training.


In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.


This role is eligible for inclusion in the Company’s hybrid working from home policy.


Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.


Preferred Skills, Qualifications and Experience

  • Excellent listening skills.
  • Excellent communication skills.
  • Passion for delivering exceptional customer service.
  • Willingness to learn.
  • Attention to detail.
  • Ability to multi-task.
  • Effective problem solver.
  • Competent computer, literacy and numeracy skills.
  • Adaptability.


Main Responsibilities

  • Assisting our global customers with their queries.
  • Providing a first time resolution to customer queries.
  • Using internal tools to assist and take ownership of customer enquiries.
  • Resolving customer complaints.
  • Liaising with internal departments.
  • Escalating queries where necessary.
  • Investigating issues thoroughly.
  • Promoting safer gambling.
  • Maintaining awareness of policies, procedures and licensing requirements.
  • Communicating with customers via Live Chat and email.


By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at:

bet365careers.com/careers/documents/privacypolicy.pdf



  • Stoke-on-Trent, United Kingdom Intro Personnel Permanent Recruitment Full time

    This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service. **CUSTOMER SERVICE ADVISOR** **STOKE ON TRENT AREA** **FULL TIME...


  • Stoke-on-Trent, United Kingdom Fox Morris Group Full time

    **Customer Service Advisor - Stoke on Trent City Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care. **Job Role**: - To provide...


  • Stoke-on-Trent, United Kingdom Premier Placement Services Full time

    We are looking to recruit Customer Services Advisors to work for our successful client, in their brand-new office as part of a dynamic team. Based in Meir, Stoke-On-Trent. Shifts are 08:30-16:30 or 09:30-17:00, Monday - Friday. £10-£10.40 per hour. This role involves: - Tracking customer orders. - Data entry. - Reporting any issues with damages etc. -...


  • Stoke-on-Trent, United Kingdom Intro Personnel Permanent Recruitment Full time

    This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service. **CUSTOMER SERVICE ADVISOR** **STOKE ON TRENT AREA** **FULL TIME...


  • Stoke-on-Trent, United Kingdom Focus Resourcing Full time

    We are currently recruiting for Customer Service Advisors to join our client based in Stoke on Trent on a temporary basis for 3 months. **Job Type**:Temporary position **Location**:Stoke on Trent, office based **Salary**:£10.50 - £10.93 per hour (depending on experience) **Working Hours**: Monday - Friday, 8.30am - 5pm The main purpose of this role is to...


  • Stoke-on-Trent, United Kingdom Teqniq Limited Full time

    Full-time (37 hours per week) **Customer Service Advisor** contract to start ASAP. Monday to Friday 09:00-17:00 **What is the Job?** - To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service. - To provide an efficient, effective, empathetic and responsive service to the...


  • Stoke-on-Trent, United Kingdom Intertek Full time

    An exciting opportunity has opened in our Stoke-on-Trent branch for a Customer Service Advisor. In the field of customer service, it is essential to be a ‘people person’ as you will spend your day trying to ensure your company’s customers are happy with the products, services, and level of customer service they receive. You will be the face of the...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 24/07/23**: **Stoke-on-Trent**: **Full Time**: **Closes 24/07/23**: **Who we are looking for**: A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. Our UK Customer Service department is looking for...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 21/08/23**: **Stoke-on-Trent**: **Full Time**: **Closes 21/08/23**: **Who we are looking for**: A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. Our UK Customer Service department is looking for...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 18/09/23**: **Stoke-on-Trent**: **Full Time**: **Closes 18/09/23**: **Who we are looking for**: A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. Our UK Customer Service department is looking for...


  • Stoke-on-Trent, United Kingdom Brampton Recruitment Ltd Full time

    Permanent / Full Time - Stoke on Trent £22755 - £22755 The role will report into the Customer Service Supervisor and will be office-based working closely with the Order Processing Department. An immediate permanent position has arisen to work for a local manufacturer and supplier as a Customer Service Advisor due to an increase in workload. You will be...


  • Stoke-on-Trent, United Kingdom Brampton Recruitment Full time

    * Strong previous experience in a customer service environment - Proactive approach for every single customer - Inbound customer service experience in a fast paced environment An immediate temporary position has arisen to work for a local manufacturer and supplier as a Customer Service Advisor due to an increase in workload. You will be required to build and...


  • Stoke-on-Trent, United Kingdom Halecroft Recruitment Full time

    We have an exciting opportunity for an experienced, enthusiastic, and motivated **Part-Time Customer Service Advisor **to support the Digital Team by delivering advanced services to patients with long-term conditions who have been prescribed a new medication. **Role & Responsibilities**: - Your primary task would be to identify potential patients eligible...

  • Customer Advisor

    2 weeks ago


    Stoke-on-Trent, United Kingdom Brook Street Full time

    My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Single Justice Service Line. This is a temporary role for 5 months, Monday to Friday with the service line open between 9.00am to 5.00pm, 37.00 hours a week. This role is fully onsite and will be paying £11.88 p/hr.Please note the start...


  • Stoke-on-Trent, Staffordshire, United Kingdom Unitemps Full time

    Role This is an exciting opportunity to work with one of the world's largest and most respected financial institutions. They offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions. As a Customer Service Advisor, you will be the first point of contact for our...

  • Customer Advisor

    3 weeks ago


    Stoke-on-Trent, United Kingdom Brook Street Full time

    My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Single Justice Service Line. This is a temporary role for 5 months, Monday to Friday with the service line open between 9.00am to 5.00pm, 37.00 hours a week. This role is fully onsite and will be paying £11.88 p/hr. Please note the start...

  • Customer Advisor

    3 weeks ago


    Stoke-on-Trent, United Kingdom Brook Street Full time

    My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Single Justice Service Line. This is a temporary role for 5 months, Monday to Friday with the service line open between 9.00am to 5.00pm, 37.00 hours a week. This role is fully onsite and will be paying £11.88 p/hr.Please note the start...


  • Stoke-on-Trent, United Kingdom AMS Full time

    Are you looking for a career in banking? **(Temporary ongoing role with potential perm opportunities)** 12 months Temp with potential perm. AMS are currently recruiting for Corporate Customer Service Advisors to work for our financial services client, at their office based in Hanley. - £13.73 per hour - 35 hours per week - Monday - Friday, shifts to...


  • Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time

    Customer Service Advisor (Shift rotation) Permanent £25,000 Stoke on Trent   Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective...


  • Stoke-on-Trent, Staffordshire, United Kingdom BET365 Full time

    As a Japanese Language Customer Service Advisor we are looking for positive and confident individuals who can support, advise and assist our customers in a wide range of sports and gaming queries. As one of the worlds favourite online gambling companies, you will play an important role in shaping our customer experience. You will be supporting a wide range...