Director of Contract Management

2 weeks ago

City of London Greater London, United Kingdom ICTS (UK) Ltd Full time

Divisional Director - Electronic & Corporate Security
Executive Director, Corporate Security Salary: Competitive
We are seeking a results-driven and client-focused Divisional Director to lead and manage ICTS's Corporate Security contracts with oversight of our Electronic Security/Monitoring services across the UK. This is a national role with a primary focus on operational excellence, customer satisfaction, and financial performance within our client accounts.
Operational and Contract Management

Oversee all aspects of the UK corporate security contracts, ensuring consistent and high-quality service delivery.
Collaborate closely with regional management teams to implement best practices in quality assurance, training, and administration.

Financial and Performance Accountability

Direct financial oversight of the operational sector, including budget management, payroll, invoicing, and end-of-month financial reporting.
Develop and implement performance targets aligned with key performance indicators (KPIs) and business objectives, driving a results-focused culture within the team.
Provide the Executive Director with comprehensive performance reporting, highlighting achievements, challenges, and growth opportunities.

Champion professional development, succession planning, and team engagement across all contract levels.
Work closely with the ICTS Recruitment Centre to ensure staffing aligns with contract requirements.
Maintain a positive and inclusive work environment, upholding the ICTS commitment to equality, diversity, and respect.

Proven success in contract management, service delivery, and transformation, with a deep understanding of operational and financial performance metrics.
Strategic Vision : Ability to identify growth opportunities and implement process improvements, integrating new technologies and innovations into service delivery.
Commitment to team development, succession planning, and fostering a supportive, inclusive work environment.

Significant experience managing security service contracts with a strong focus on client engagement, service transformation, and operational delivery.
Demonstrable track record of managing large-scale, high-stakes contracts with financial accountability.
Knowledge of ISO standards, quality management, and health and safety regulations.

Our dedication to fairness, respect, and diversity is core to our mission, and we seek employees who share these values.

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