Operations Executive

2 months ago


United Kingdom Swissport Full time

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. Manager Global Operations - Cargo supports and drives the strategic direction and business plan of Swissport’s cargo business, with a special focus on handling special products, including dangerous goods.
Acting as a Global Process Manager and Subject Matter Expert, this role ensures that the operational management and global standard processes for special products meet business needs effectively and efficiently, with high emphasis on employee and supply chain safety.
This role collaborates with Swissport stations, customers, IT, commercial, and external interest groups to enhance business capabilities related to special products.

Manage and enhance network standards for service capturing and billing of special products.
Implement network standards and support local Swissport project teams in handling special products.

Project Management for Special Products:

~ Oversee business and strategic aspects of key operational projects related to special products, including dangerous goods, such as business cases, functional requirements, development priorities, roll-outs, and change requests.


Efficiency and Quality Initiatives:

~ Lead projects to automate or centralize services related to special products, creating efficiencies, cost savings, and quality improvements.


Represent Swissport Headquarters in multi-functional and multinational teams on start-ups, integration, and interim management assignments, particularly focusing on special products and dangerous goods.
Conduct operational audits, business reviews, and improvement projects to enhance efficiency, quality, and safety in the handling of special products and dangerous goods at Swissport locations.
Experience in project management.
~ Intermediate to advanced proficiency with Microsoft Office.
~ Fluent in English; proficiency in other languages is a plus.
~ Willingness to travel worldwide (up to 20%).
~ Ability to adapt to various cultural and business environments, and manage changing scopes and priorities.



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