Senior Service Delivery Manager

2 weeks ago

England, United Kingdom Otis Elevator Company Full time

It all started more than 168 years ago when Elisha Graves Otis invented the modern elevator and forever changed the urban landscape. We are looking for a Service Delivery Manager to lead a service team based across the Devon, Cornwall, South West area of England
As a Service Delivery Manager, you will:
Bring a commercial, professional approach to your area.
Liaise with clients within the Devon, Cornwall and South West corner of England, working in partnership to delivery an effective service to our customers.
Engage with your team of field-based engineers to delivery on service level agreements within a timely and professional manner.
Support internal moves and development. Work with your team to nurture from the ground up – working with them to support with personal and professional development.
Work with our clients to provide solutions to technical breakdowns and faults, working together to overcome these obstacles and to get lifts and escalators back in tip top condition.
Professional and personal development, with chances to climb the ranks within the service department – you could be the next operations director.
Great salary and benefits, along with a customer focused, service delivery incentive scheme.
Have come from the lift industry or similar sectors such as Construction or Facilities Management.
Management experience, able to delegate tasks out to a remote team and able to provide couching and mentoring to ensure personal and professional development within your team.
Good IT knowledge, able to work on and with a wide range of Microsoft based systems.
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians.
We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers.

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