Oracle Service Delivery Manager

2 weeks ago

England, United Kingdom Oracle Full time

Drive maximum adoption of Oracle solution and drive product expansion opportunities via high value relationship with the client.
As part of the Energy and Water SaaS team, a Service Delivery Manager forges a ‘trusted advisor’ relationship with assigned accounts to cultivate customer success. This role is committed to ensuring that customers move positively through the customer lifecycle and that they receive the support they need to achieve their business & operational objectives. This is a key, customer-facing role within the Energy and Water SaaS team and requires a dedicated professional with an exceptional ability to manage customer relationships. Develop a long-term relationship with our clients to advise them effectively along their Oracle SaaS journey
Drive adoption of Oracle Energy & Water SaaS solutions, helping them be successful by realizing the full value of their investment with new features, new technology, new innovations
Support customers through successful implementations and post go-live SaaS upgrades
Ensure client continues their contractual relationship with Oracle, and renews/expands their services
Communicate effectively at executive levels with customers, partners, and internally
Balance & organize effectively in supporting multiple customers
Contribute to assigned side projects designed to move the organization forward.
Support development of content, tools, processes and activities performed by the SDM organization

As the SaaS customer’s central point of contact, the Service Delivery Manager orchestrates services across commercial management, adoption and transformation to ensure that the customer is set up for success.

Ensuring that our customers realize their objectives and business transformation goals is your key motivation. With strong problem-solving skills and organizational awareness, you can intervene where needed to ensure that any roadblocks to customer success are removed as efficiently as possible.

Onboarding customers and establishing customer relationships
Communicating the Oracle vision and high level product roadmap
Guiding customer success via a thorough understanding of your customers’ business priorities, KPI’s/metrics, and desired outcomes
Supporting account planning processes and internal account reviews
Contract administration and compliance
Coordinate application and infrastructure SaaS outage/release management with customers
Reporting to the Customer root cause analysis of outages
Support expansion opportunities
At least 7 years of professional experience in enterprise software and account management
You have experience in direct customer facing or consulting roles at a senior level
You have demonstrated success working directly with clients, including building senior level relationships
Skilled at relationship management
Strong time management skills and self-motivated
High energy and stamina to perform consistently in a very demanding environment.


A competitive salary with exciting benefits Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities
Core benefits such as life insurance, and access to retirement planning
At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities.

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