Data Officer
4 weeks ago
Job Title : Arrears and Collections Officer
Based 2-3 days per week in the Hertfordshire Office. It is expected to be office based during the first 2 weeks
Hours: Monday to Friday 9 am to 5 pm
15% Contributory Pension (10% Employer, 5% Employee)
~26 days holiday plus bank holidays, which increases with service
~ Discretionary Bonus Scheme
~ Private Health Insurance
~ Digital GP 24/7
~ Dental Cover
~ Health Assessments
~ Paid Carers leave
~ Employee Assistance Programme
~ Cycle2work Scheme
~ Benefits Hub; large selection ofemployee discounts, rewards andperks acrossa number ofbrands,restaurants, holidays and 'away'days.
Only launching less than 10 years ago, they have been recognised for their trusted products and innovation, winning 28 awards and counting.
With a focus on Equality, Diversity, and Inclusion, they've increased women in senior positions from 1 in 5 to 1 in 3. Following probation, our client offers varied training opportunities for you to grow and develop your skill set. Hard work does not go unnoticed as our client has a discretionary bonus scheme.
They throw events including a summer party, Christmas celebrations, and activities like sporting events and quiz nights for team bonding.
It is an exciting opportunity for an experienced Arrears and Collections Consultant to join the Loans and Collections Team. The successful candidate will identify and support customers who are showing early signs of financial hardship and arrears, aiming for the best possible outcome for the company and the customer.
Provide a best-in-class customer service to promote the Banks business and minimise customer complaints and expressions of dissatisfaction
Undertake testing of the customers financial covenants by sourcing up to date customer information, highlighting any deficiencies and following the process to deal with a breach of those covenants
Understand the risks posed to the Bank by customers with repeat arrears and how early action can prevent losses to the Bank
Understand the Collections process and how losses are minimised in a recovery situation.
Assisting with any reporting requirements which may include regulatory, daily, monthly, and quarterly reporting
Ensuring that there are no breaches of customer GDPR data by effective customer identification
Help ensure that appropriate control frameworks are adhered to
Must have experience within collections or arrears
Experience in commercial mortgages is advantageous
Our foundation is built on openness and transparency. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
~ For more information regarding the role of Arrears and Collections Officer please contact us
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