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Manager-Account Manager
2 months ago
Job Type: Fulltime, permanent
Annual Bonus
Private Medical Cover
Life Cover
Critical Illness Cover
Pension
Social Events
Holiday- 25 days per year plus your Birthday and Bank Holidays
Gym Membership – 50% off at Snap Fitness, Windsor
Hybrid working (2 days WFH)
Flexible working
We’re a welcoming bunch, with a down-to-earth outlook that helps build lasting relationships with customers and colleagues alike.
As global specialists in passenger solutions, supply chain services and sourcing for airlines and airline caterers, we operate globally as part of dnata, one of the world’s largest combined air services providers.
En Route’s expertise is one of the many reasons why we’ve enjoyed more than 20 years as a global food solutions partner, with offices in the UK, USA, Australia and UAE.
This role is responsible for meeting and exceeding sales & profit targets for the region. This is achieved by developing and delivering business strategies for delivering New Net Sales, increasing sales to current customers and retaining current customers. The Account Manager (AM) will work within company guidelines, plans and investment parameters. The Account Manager will liaise with the Operational and other team members to ensure effective service delivery for customers and meet with customers on a planned basis to ensure their needs are being met.
Take accountability for sales budget performance and involvement in contract negotiations with the key contact points across the UK/EU to contribute to the departmental P&L.
Grow market share, achieve and exceed sales & gross margin targets.
Drive the negotiation and strategy with Key Prospective Accounts taking responsibility for key decisions.
Meet with key prospects and customers on a quarterly basis to discuss performance and plans.
Lead the development and maintenance of commercial relationships for En Route in the region.
Understand their business development plans and how En Route can support and enable them.
Conduct product/range reviews at relevant intervals to ensure customers offering meets the needs of the account, to develop growth and profitability.
Deliver accurate, regular performance, financial and volume forecasting and reporting for the accounts, taking into account changing market fluctuations and business variations.
Partner with Marketing to analyse competitor activity and use data to formulate proposals for changes in strategy.
Develop and execute strategic sales plan in conjunction with the Commercial, NPD and Creative teams to achieve sales and margin targets.
Contribute to and work collaboratively with immediate team and with wider En Route business teams and relevant counterparts within dnata and external organizations where appropriate.
Project manage implementations, involving the operational team and others as required to ensure an effective transition from concept to operation.
Motivate and inspire the local team to continuously improve and deliver the customer requirements.
Be a role model for the team and coach and support the operational team where required.
Provide monthly reports for the senior management team.
Ensure all customer and prospective records and information is kept current in appropriate En Route systems maintaining up to date CRM data to manage opportunities and the pipeline in a structured way.
Establish appropriate goals and measures for short- and long-term sales and overall growth in line with En Route vision and targets, and regularly evaluate results against these performance standards to ensure profitable growth.
This job description is not intended to be either prescriptive or exhaustive, but it is issued as a general framework at the time of writing
Qualifications and training
Experience partnering with Key Account customers
Sales and/or Airline Catering experience and demonstrable experience in strategic sales or commercial account management or business development
Proven sales ability and customer account development
Strong commercial awareness required
Experience in regional catering/food/logistics markets
Highly numerate (to interpret and produce financial plans, account profit, margins, etc.)
Good data and business analysis and reporting skills
PC literate including Excel, Word, PowerPoint, etc.
Able to construct and deliver influential commercial selling presentations
Excellent written and verbal communication, plus a second European language
Type of Employment: Full time
Travel Required, primarily within Continental Europe, willing and able to travel at short notice
