CSM Manager
2 days ago
Must be fluent in German***
Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. Portfolio responsibility will consist of both Cloud and On-Premise customers, covering the full product suite, across the EMEA Region. You will partner with clients to demonstrate return on investment, secure annual contract renewals and create the demand for new products and services. The CSM will engage with internal teams Pre-Sales, Sales Operations, Support and Professional Services teams to provide a successful customer experience.
Facilitate Annual (Strategic) Review Meetings with executives and influencers to help better understand current and long-term business strategy
Develop Customer Success Plans to capture key account goals, objectives and success measures
Monitor C-SAT and NPS-R and own associated actions to drive improvements in satisfaction for allocated accounts
Identify opportunities for Customers to communicate the value and successes of interacting with a Verint product through case studies, references, CAB, Engage, Elevate program, Community
Fluent in German
Ability to create and implement strategic customer success plans for allocated accounts
Commercial experience of generating revenue by identifying and qualifying existing business opportunities
Extensive customer service/management experience in a Professional Services type environment
Good commercial awareness
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CSM Manager
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CSM Manager
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Customer Success Manager
2 days ago
United Kingdom Verint Full time***Must be fluent in German*** Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. The CSM will cultivate client loyalty and satisfaction by bridging organizational...
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Customer Success Manager
2 days ago
United Kingdom Verint Full time***Must be fluent in German*** Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. The CSM will cultivate client loyalty and satisfaction by bridging organizational...
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Customer Success Manager
2 days ago
United Kingdom Verint Full time***Must be fluent in German*** Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. The CSM will cultivate client loyalty and satisfaction by bridging organizational...
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Customer Success Manager
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United Kingdom Verint Full time***Must be fluent in German***Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. The CSM will cultivate client loyalty and satisfaction by bridging organizational and...
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Customer Success Manager
2 days ago
United Kingdom Verint Full time***Must be fluent in German***Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. The CSM will cultivate client loyalty and satisfaction by bridging organizational and...
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