Program Manager
3 months ago
SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. The Low Code Platforms practice works as a global organization as part of SoftServe’s Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as Mendix, Pegasystems, ServiceNow, Microsoft Power Platform and several others. The team builds cross-industry Digital Platform based solutions and is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client. We develop solutions and services in accordance with the platform design best practices and implementation methodology.
Team members work on design, delivery, and support of a variety of solutions and services that help our clients meet their business objectives. The team works with other groups within SoftServe to integrate business apps development with other technical areas such as GenAI, Big Data and Cloud infrastructure.
We are seeking a highly experienced ServiceNow Program Manager to lead a large-scale ServiceNow digital transformation program within the Telecoms and Fibre industry. As the prime contractor, we are responsible for delivering the complete ServiceNow implementation, covering IT Service Management (ITSM), Customer Service Management (CSM/TSM), and IT Operations Management (ITOM) functionalities. Program Leadership: Lead and oversee the entire ServiceNow transformation program, ensuring successful implementation of ITSM, CSM/TSM, and ITOM functionalities across the enterprise.
Manage and coordinate multiple parallel ServiceNow implementations, ensuring alignment and synchronization across different workstreams.
Stakeholder Management: Act as the primary point of contact for senior stakeholders, including SVP, EVP, and Board members, providing regular updates on program progress, risks, and mitigation strategies.
Implementation Planning: Working with ServiceNow technical leads and Business Analysts, develop, understand and maintain detailed program plans, including timelines, critical path analysis, resource allocation, and risk management strategies.
Oversee deployment activities, ensuring all aspects of the implementation are ready for go-live, including data migration, system integration, and user training.
Financial Oversight: Educational Background: Bachelor’s or master’s degree in computer science, Information Technology, business, or a related field.
Experience in Sales and Pre-Sales: 7-10 years of experience in a program management role with at least 5 years of experience of ServiceNow
Strong Analytical Skills: Proficiency in market trend analysis and translating these insights into actionable sales strategies involving Mendix.
At ease working across multiple technical and business disciplines – able to understand detail and quickly distill key details into a content rich summary
Focuses on understanding and expanding client needs within the realm of ServiceNow.
ServiceNow Certified Implementation Specialist, PMP. Certified Scrum Master or Product Owner or other relevant certifications
Experienced in ServiceNow best practices around implementation methodologies and deployment readiness
Pragmatic understanding of technical architectures, data migration strategies, and system integrations within a ServiceNow context.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status.
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