Manager of Performance Management

1 month ago


United Kingdom Harrow Council Full time

The London Borough of Harrow is recruiting for a Waste and Street Cleansing Manager to oversee their waste and street cleansing operations. This role combines aspects of service delivery, cost control, and team management. The post holder will oversee daily operations and guarantee they meet service standards for both waste collection and street cleaning. Maximise efficiency by minimising costs associated with waste collection and street cleaning. You will utilise Bartec software and other relevant systems to enhance service delivery. Collaborate with the recycling team to increase recycling rates and reduce residual waste. Respond promptly to resident and member inquiries and complaints regarding waste and street cleaning services.
In essence, this role is ideal for a leader who thrives in a fast-paced environment, prioritising efficiency, cost-effectiveness, and excellent service delivery in waste and street cleaning operations.
Able to fully access buildings/building sites/ rough ground in order to carry out aspects of the role.
Substantial experience of overseeing the operation of a borough wide household waste and recycling service or equivalent
Experience of designing and managing complex route plans for domestic refuse/recycling collections, or street cleansing or Open Spaces or similar service delivery.
Experience of challenging silo attitudes to encourage effective relationship building inside the waste services and external to an organisation.
Experience of building collaborative relationships that engender a sense of teamwork.
Experience of performance-based management including challenging performance through regular meetings, achieving positive outcomes whilst maintaining effective working relationships and service delivery.
Experience of working closely with a variety of stakeholders and teams across an organisation and with external contractors/partners.
Understanding of the operational and strategic issues relating to the development and delivery of an appropriate and efficient waste service.
Ability to identify service development opportunities and develop strategies and procedures to put these into practice.
Highly numerate and IT literate, able to work effectively with the Microsoft Office suite of applications and a range property systems.
Ability to assess risk and promote risk awareness without being risk averse.


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