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Performance Manager

1 month ago

United Kingdom G4S Business Unit:US Youth Services Full time

Role Responsibility:

Performance Manager

£29,000 to £32,000 per annum

Hybrid role based in Wath upon Dearne, Rotherham, S63 7ER. Two days per week required on site.

Travel to other sites will also be a requirement of the role.

Full Time - 37.5 hours per week, Monday to Friday


Who We Are

Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.

About the Role

We have an opportunity for a Performance Manager to join our team, where you will implement business performance management processes, programmes and practices that aim to attract, measure, develop, manage and retain the organisations existing and upcoming talent pool.

This is a Hybrid working role, based in Wath upon Dearne, Rotherham, however occasional travel will be required to our Hubs which include Newcastle, Liverpool and Birmingham.

Key Responsibilities:

  • Designs, implements and monitors a performance management framework that enables managers and leaders to deliver effective performance management of theirteams.
  • Supports managers and leaders to evaluate employees performance, set goals, conduct performance reviews, recognise performance to improve productivity and morale.
  • Be an advocate of the overarching company performance and development goals.
  • Adhere to all internal and external audit procedures, HR policies and procedures.
  • Is an active member of their team – ensuring support to peers and team members across the operation.
  • Takes workstream ownership of shared initiatives or focus areas that develop and support the G4S contact Centre.
  • Ensure compliance with applicable environmental, health, safety, and other regulatory rules and regulations.
  • Ensure all Health & Safety training and actions are undertaken as applicable to your area of responsibility.
The Ideal Candidate:

Essential Criteria:

  • Coaching, developing, supporting, managing individual non-conformance and attendance.
  • Knowledge and experience of the full learning cycle.
  • Demonstrable experience in and have a passion for Customer Service.
  • The appetite to work in a demanding environment.
  • A result driven mindset while using a logical approach to your work.
  • The hunger to work as a real team player and collaborate with the wider team.
  • Excellent communication skills, both oral and written.
  • Exceptional organisational skills and diligence.
  • To think creatively, always thinking “how can we”.
  • A strong desire to succeed and make a difference.

Benefits:

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

  • Progression, training and development catered to you.
  • Charity work.
  • Refer A Friend incentives.
  • Company pension scheme with employer contributions.
  • G4S Life Assurance Scheme.
  • Subsidised healthcare plan.
  • Charity work- Match-IT and Payroll Giving.
  • Confidential Counselling Services.
  • 24/7 support specialising in health and medical.
  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.

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