Employee Relations Case Manager

2 weeks ago


England, United Kingdom Michael Page (UK) Full time

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Our client is a leading hospitality brand who are looking for an Employee Relations Case Manager who has experience in high volume ER case management and can support the ER team

Job Description

The Employee Relations Case Manager will be responsible for the following:

  • Manage a designated case load and provide accurate & timely advice taking into account business and commercial requirements on all aspects of employment law and Company policy and procedure.
  • Ensure all services and processes are delivered in accordance with agreed policies, procedures and within our internal service level agreements ensuring all activities are accurately logged & updated on the CMSBuild and maintain professional working relationships within the ER team, People Shared Services, HR and the wider business to effectively support the delivery of the business strategy & ER framework.
  • Be a point of escalation for the ERA team for more complex issues & provide coaching where necessary
  • Deliver training and manage ad hoc ER project.
The Successful Applicant

The successful candidate will be responsible for the following:

  • Experienced with managing a high case load in a fast paced working environment
  • Experience with building, maintaining and managing key stakeholder relationships
  • Hold or working towards Level 5 CIPD
  • Excellent written and verbal communication skills
  • Experience working in an ER team
  • Experience of TUPE, Unions and Employment Tribunals
  • Knowledge of Data Protection, GDPR and PECR legislation
  • Working towards CIPD Level 5
  • Customer - understands our customer's needs and strives to wow them
  • Curious - identify opportunities to improve ways of working
  • Communication - clear, simple, unambiguous, and well-structured so others always understand
Michael Page is part of the PageGroup. Michael Page is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921Registered Office: 200 Dashwood Lang Road, Bourne Business Park, Addlestone, Surrey, KT15 2NX #J-18808-Ljbffr
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