Senior Manager, Quality Management

3 weeks ago

South East England, United Kingdom White & Case Full time

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the worlds key financial markets and our strengths in handling complex cross-border work.
Its not just about our global network of offices and shared services centers; Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
The EMEA Pro Bono Manager will focus on the development of pro bono across our EMEA network, to reflect the continued growth of our Global Pro Bono Practice.
The role will include a significant portion of time supporting pro bono management in our London office. The role holder will will work with the Pro Bono Practice Group Leader, Pro Bono Counsel and Director, Associate Director of Pro Bono, Senior Manager of Pro Bono and Global Citizenship, and other members of the Global Citizenship Team, relevant partners, other lawyers, and professional staff to develop, manage and communicate on all aspects of the global pro bono practice.
The EMEA Pro Bono Manager will help oversee the staffing of pro bono matters and projectsincluding those with billable clientsmanage existing pro bono relationships with a large roster of pro bono clients, and advance the development of new pro bono matters, projects, and relationships in our EMEA offices.
Our TeamGlobal Citizenship comprises pro bono work, legal education, volunteering, charitable giving and responsible business. It helps us fulfill our responsibilities to the global community with the greatest possible impact. White & Case is one of the largest providers of pro bono legal services in the world. Our pro bono efforts are led by the Global Pro Bono Practice Leader and supported by more than 125 Pro Bono Leaders, made up of partners and counsel in every office who help develop and drive local efforts.
The team that supports these initiatives includes the Counsel and Director of Pro Bono, Director of Global Citizenship, Associate Director of Pro Bono, Senior Manager of Pro Bono and Global Citizenship, Pro Bono Manager and one Global Citizenship Specialist.
Manage pro bono across EMEA, including focus on London:
Proactively establish new pro bono projects with NGOs, charities, and other law firms on a collaborative basis
Run background checks on potential clients as needed and review risk-management processes as required
Practice Management
Liaise with EMEA Pro Bono Leaders to support their efforts on office-level pro bono coordination and help manage our Pro Bono Leader and Champion initiative
Distribute quarterly practice reports to EMEA Pro Bono Leaders, Section Heads, and others as requested
Assist in updating our Pro Bono intranet page, Pro Bono Manager software, and various pro bono tracking tools in respect to our EMEA offices
Tag EMEA pro bono matters based on pro bono classifications and qualifications in Pro Bono Manager software
Analyze lawyer participation, financial data, and matter status monthly; Respond to external pro bono surveys on behalf of the Firm (PBI, AmLaw, TrustLaw, NALP, Law.com, etc.), as they relate to pro bono in EMEA
Support the management of client-billable pro bono collaborations and help maintain collaboration database and materials
Represent the London office as a member of the UK Collaborative Plan for Pro Bono and at regular meetings of London-based pro bono brokers
Help execute Global Pro Bono Week and Firm pro bono awards
Draft submissions for external pro bono awards related to EMEA
Help prepare presentations for the Global Practice Leader, Pro Bono Leaders, Pro Bono Counsel & Director, Associate Director of Pro Bono, others as requested
Help organize pro bono events and award ceremonies, where relevant
Experience working with community organizations to develop and implement joint Firm/NGO projects
Strong project management and organizational skills
Experience producing/coordinating corporate events
Strong knowledge of Microsoft Office 365
Strong work ethic Good judgement Strong time management skills, ability to stay calm under pressure when juggling multiple tasks Ability to work with lawyers and clients at all levels Client service focus Collaborative Team player Proactive, resourceful, takes initiative Flexible, committed, and enthusiastic Excellent attention to detail Ability to work on own initiative
This role is based in London Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week. It is our Firms policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed for the relevant position.

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