Customer Training Support Advisor

2 weeks ago


Oxford Oxfordshire, United Kingdom ABL Recruitment Full time

Job Description Role: Travel Trust & Safety Advisor
12 months (With a view to extend and possibly convert to permanent)
00 per hour + Holiday pay (Equivalent to 33 days after 3 months)
2 days in the office in Oxford, and 3 days from home
will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month
Start: ASAP
Our client is a global travel and tourism and travel technology business. The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all travel experiences suppliers & bookings as well as holiday rentals.
This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail.
The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who contact the business regarding trust and safety issues.
This is NOT a customer service role, it does have customer facing components by phone and email, but it is not the focus of the job. Your Primary focus will be on validation checks for holiday rentals verifying property is safe and customer is safe (i.e., For the travel experiences section, you will be verifying suppliers (tour and experience owners).

Provide customer support:
Make and respond to telephone calls and emails to assist customers with any additional checks as required so to validate them before activation/validate their booking before the check-in date
Handle any issues associated with the misuse of a customer’s account that would affect travellers
Evaluate the risk that an existing customer would pose to the company
Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner

Exceptional attention for detail & high-quality research skills
Active interest in the internet fraud world and a keen desire to learn new skills
Ability to listen and communicate well with an excellent telephone manner
Must be able to work one weekend in every two
Prior experience within a Customer Service role is desirable
Prior experience with Microsoft Office Software within a Customer Service role is desirable
Fluent in a second language (Spanish, French, Portuguese, German, Italian.)



  • Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13

    Role: Travel Trust & Safety Advisor 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our client is a global travel...


  • Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our...


  • Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our...


  • Oxfordshire, United Kingdom Quest Employment Full time €12

    Are you a customer service superstar? Quest Employment is seeking a dedicated Customer Services Advisor to join our esteemed client in Banbury. This exciting opportunity offers a temp-to-perm role based in a bustling office environment. Customer Services Advisor Location: Banbury Salary: £11.89 per hour Hours: Monday to Friday, 40 hours per week As a...


  • Oxfordshire, United Kingdom Quest Employment Full time €12

    Are you a customer service superstar? Quest Employment is seeking a dedicated Customer Services Advisor to join our esteemed client in Banbury. This exciting opportunity offers a temp-to-perm role based in a bustling office environment. Customer Services Advisor Location: Banbury Salary: £11.89 per hour Hours: Monday to Friday, 40 hours per week As a...


  • Banbury, Oxfordshire, United Kingdom Cameo Consultancy (Recruitment) Limited Full time

    We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday). Your primary focus will be the first point of contact for customers who have questions, concerns or issues with a product or service. Each day will be different and offer a variety of tasks within...


  • West Oxfordshire, Oxfordshire, United Kingdom Selective Recruitment Solutions Ltd Full time

    We are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved. Hours: 35 hours, Monday - Friday Primary duties for Customer Service Advisor: High volume data processing with accuracy...


  • Banbury, Oxfordshire, United Kingdom Quest Employment Full time

    Are you a customer service superstar? Quest Employment is seeking a dedicated Customer Services Advisor to join our esteemed client in Banbury. This exciting opportunity offers a temp-to-perm role based in a bustling office environment. Customer Services Advisor 89 per hour Hours: Monday to Friday, 40 hours per week As a Customer Services Advisor,...


  • Banbury, Oxfordshire, United Kingdom Cameo Consultancy Full time €25,000

    Have strong organisation skills and ability to build strong customer relationships? As Customer Service Advisor no two days will be the same. You'll be responsible for ensuring the services provided to customers is second to none; What an average day in this role looks like for you as, Customer Service Advisor: Order processing which will include,...


  • Oxford, United Kingdom Allen Associates Full time

    Do you have excellent communication skills and thrive on customer satisfaction? We have a fantastic opportunity for an organised, detailed focused and keen problem solver to join this collaborative Customer Support team as a Customer Support Advisor on afull time, permanent basis. **Customer Support Advisor Responsibilities** Your duties will include but...


  • Witney, Oxfordshire, United Kingdom Workingmums Full time

    Customer Service Advisor Permanent - 37 hours per week, Monday to Friday 8:45am-5:00pm We are currently seeking a dedicated and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor at Publica, you will play a pivotal role in providing exceptional customer support and maintaining strong relationships with our...


  • Witney, Oxfordshire, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a new office based Customer Service Advisor role? Join as a Customer Service Advisor and help them continue to grow their fantastic reputation and be part of the team as they expand & grow! As Customer Service Advisor you will: Correspond with customers via email & the telephone Building great relationships Accurately processing...


  • Oxford, Oxfordshire, United Kingdom Reed Full time

    I am supporting a client in South Oxfordshire with the recruitment of a Customer Service professional to join a dynamic team at a forward-thinking waste management company. Be the go-to person for their diverse clientele, assisting them with everything from routine recycling pickups to complex hazardous waste management Ensure excellent service is...


  • Banbury, Oxfordshire, United Kingdom Quest Employment Full time €12

    Are you a customer service superstar? Quest Employment is seeking a dedicated Customer Services Advisor to join our esteemed client in Banbury. This exciting opportunity offers a temp-to-perm role based in a bustling office environment. Customer Services Advisor 89 per hour Hours: Monday to Friday, 40 hours per week


  • Bicester, Oxfordshire, United Kingdom Valda Energy Full time €22,500 - €23,000

    Us and our culture. Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our...


  • Ambrosden, Oxfordshire, United Kingdom K2 Recruitment Full time €26,728

    The Customer Service Advisor is responsible for receiving and processing customer orders to meet customer and business requirements while providing high levels of customer service. Hours of work are Monday to Friday 9 am to 5 pm. Receiving and sorting inbound customer orders ready for processing. Preparing and shipping outbound mail. Taking...


  • Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Support Advisor to join their team. This vacancy has come about due to internal progression, which demonstrates your ability to grow and develop in the business. As the Customer Support Advisor, you will be responsible for calling customers to...


  • East Hagbourne, Oxfordshire, United Kingdom Recruitment Solutions Full time

    Recruitment Solutions are currently working with a market & industry leading business based in Milton Park, Didcot. Due to continued growth we are looking for a Customer Service Advisor to join the team. Answering incoming telephone calls from existing cutomers Maintain accurate records of customer interactions and transactions in a CRM system ...


  • Oxford, United Kingdom Future Engineering Recruitment Ltd Full time

    **Customer Service Advisor** **Oxford** **£23,000 - £25,000 Basic + Bonus (Expected £36,000 - £40,000) + Managerial Progression + Training + Global Company + Package + IMMEDIATE START** Enjoy a customer service advisor role in a well known car dealership with rapid progression route to become a Manager! Great opportunity to be at the forefront of the...


  • Oxford, South East, Remote, United Kingdom Tempus Training Full time

    Are you looking for a remote job as a customer service advisor?We work with some of the UKs largest employers to give you direct access to an incredible range of remote customer service roles with flexible schedules for a healthy work-life balance.Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare...