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Customer Experience Advisor- Home Based/ Hybrid

1 month ago

Hemel Hempstead Hertfordshire, United Kingdom Trinity Estates Full time

Customer Accounts Advisor position at Trinity Estates
Location - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working Hours - 09:00 - 17:15 Monday - Friday
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.
Trinity is part of the Trinity Property Group, an Odevo Group Company.
24 days annual leave for work-life balance.
~ Discounts on shopping and services through Perkbox.
~ Employee Assistance Programme for confidential support.
~ Hybrid and flexible work opportunities.
~ Financial support for personal development.
~ Opportunities for career growth.
~ Cycle to Work scheme for a healthy lifestyle.
~ Employee Referral Scheme for potential bonuses.

The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.
Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
Arranging and monitoring payment plans for accounts in arrears directly with account holders.
Credit control and customer service experience.
Knowledge, experience or an interest in the property management industry (service charge/rent)
Good IT experience/literacy (Word & Excel).
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website.

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