Manager Implementation Management
4 weeks ago
Alvarez & Marsal (A&M) was founded in 1983 when Tony Alvarez II and Bryan Marsal recognized the opportunity to provide radically different advice and hands-on support to organizations facing operational and financial hurdles – situations demanding action, objectivity, and real results. Committed to its core values, A&M has since evolved from a boutique player to the premier independent global professional services firm with a reputation for providing leadership, problem-solving and value-creation to underperforming and robust companies across the industry spectrum.
lead the operation management of task and small enhancements
manage 3rd party operational support including tasks such as attending status meetings, ensuring 3rd party providing ticket resolving matrices, and evaluating/ensuring the 3rd party ability to complete project
lead in the creation of technical specifications and contribute to planning activities.
The ERP Lead is responsible for Software Development, Documentation, Management, Project Planning and Quality Assurance. Providing guidance and leadership to the support team, and directly supporting end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems processes to prevent delays and outages and quickly resolve ongoing issues
Preparing technical and training manuals to keep the documentation current
Working across a number of Unit4 ERP (Agresso) modules, Financials (GL, AR, AP), Project, Logistics and workflow.
BA/BS degree in Computer Science, Information Systems, or related field
~10+ years’ work experience in Unit4 ERP support and implementation
~ Extensive work experience in business systems implementation, systems integration, systems management, and systems administration
~ Experience in creating technical design prior to software development lifecycle (SDLC)
~ Demonstrate ability to handle and prioritize BAU initiatives, technical and process problem solving, as well as root analysis
~ Track record of communicating technical solutions to non-technical audience as well as effectively communicating project status and solution using such tools as project plans and Visio diagrams
~ Successful management of client relationships
~ Must be able to work flexible hours, including hours beyond the normal schedule when necessary
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