Indexes Implementation Manager

1 month ago

London, United Kingdom Morningstar Full time

About the role:

The Indexes Client Service & Implementation team seeks an enthusiastic, results-driven Indexes Implementation Manager to help advance our index products globally. In this role, you will interact extensively with clients and sales and lead index data implementation. You will become an expert in Morningstar’s Index data offering and will work closely with sales, product management, technology and operations. You will also be instrumental in shaping our next generation client implementation solutions and experience. The role will report to the Associate Director of Client Service & Implementation in London.


Job responsibilities:

• Work cross-functionally with various Morningstar teams to manage all aspects of Indexes implementation
• Be the subject matter expert on all Indexes delivery channels and options globally, and be able to find the best fit solution for the client
• Be an escalation point for client issues during implementation, be able to trouble-shoot and work with technology to resolve any issues
• Initiate ideas and projects to improve our client implementation experience and delivery solutions
• Lead qualifying, contracting, and onboarding for Morningstar Indexes data clients
• Manage licensing requests for current and potential Morningstar Index Clients
• Act as Index expert and project manager for internal implementations of Morningstar Indexes
• Create and maintain indexes data product technical specifications as required
• Support business development and product management teams for client meeting preparation as required
• Participate in and contribute to global projects to advance the growth of the Indexes business.


Qualifications:

• At least 5 – 7 years of professional work experience, ideally in a client-facing role within the Indexes industry
• Excellent communication skills, both verbally and in writing
• Enjoys problem solving and making improvements
• A pro-active and positive attitude
• Self-motivated and willing to take ownership of new responsibilities
• Strong interpersonal skills, and enjoys building relationship
• Team player who works well cross functionally and globally
• Experience in financial markets or services.


Nice to have:

• Knowledge of Morningstar Direct and Morningstar Data a plus
• Technical skills and experience like SQL, Python, AWS, not required but nice to have
• Pursue CFA, not required but nice to have
. French speaker, other languages nice to have

S20_FranceFundInfo Morningstar France Fund Information SARL Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

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