Operations Development Executive

3 weeks ago

London, United Kingdom Lewis Silkin LLP Full time

Lewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. With offices in London, Oxford, Manchester, Leeds, Cardiff, Belfast, Dublin and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients’— and a focus on creative, tech and innovative businesses.
We aim to provide a supportive environment for our people, clients and wider community and embrace diversity & inclusion, ensuring people are able to bring their full selves to work. This is a new role for the firm, one which will work closely with members of the Operations Board, their teams, practice and office heads as well as the wider firm to ensure the ongoing development of our operations platform. 
Our operations teams include a Facilities team in London as well as Office Managers based in each of our larger offices as well as our Reception and Catering teams in London run by Williams Lea and Bartlett Mitchell with other key services provided by other third-party suppliers. 
We are open to discussing location with the successful candidate but require someone to be able to come into the London office at least three days per week with travel across our UK and Ireland footprint, with more limited travel to our Asia base in Hong Kong. 
Continue the evolution of the firm’s operations platform to ensure we have a highly effective, efficient and culturally aligned team able to collaborate with colleagues across the business.
Collaborate with our Responsible Business leadership and team to work towards our net zero and related sustainability goals.
Develop new and existing services to address the day-to-day needs of the firm, deliver continuous improvement that underpins our business plans and associated growth while also supporting our distinct culture.
Build and maintain strong relationships with key internal stakeholders as well as understand and anticipate their needs with the ability to think creatively and problem solve in line with their business plans and goals.
Negotiate and agree operations related contracts on behalf of the firm, ensuring that they are procured on acceptable commercial terms and conditions, seeking input from the firm’s internal legal experts as required. Support any service owners in managing responses to any internal feedback or complaints, providing status updates and co-ordinating follow up activity as required.
Ensure all current and ongoing supplier relationships operate with reference to the firm’s values and adhere to legal, ethical and responsible business codes of conduct/best practice.
Drive longer term evolution of the wider firm’s procurement and supplier management good practice, working closely with Operations Board members to develop the necessary capabilities across our Business Teams and Practice Groups to ensure appropriate levels of consistency and excellence across the full range of our procured services.
Ensure Lewis Silkin is compliant with all relevant legislation, relevant standards and good practice in each office and country as part of its operations platform.
Identify and actively manage relevant risks in each office and jurisdiction, including those relating to employees and other external parties.
Maintain our Business Continuity Plans and manage related resilience activities.
Building design and operating principles
Appropriate reporting and recommendations relating to lease terms and our liabilities, building and floorplate works
They must enjoy working in a dynamic team-orientated environment and will need to have a flexible and co-operative nature, as well as excellent stakeholder engagement skills.
Ability to lead, motivate, develop and inspire immediate team, as well as colleagues across the business, to deliver business goals and behavioural change where required.
Knowledge and experience to be able to effectively negotiate these supplier terms and conditions and provide the necessary functional, commercial, legal/regulatory expertise to ensure excellent service levels on appropriately favourable terms.
Demonstrable experience of working with C-Suite, senior management, and wider colleagues, preferably in legal or professional services sectors.
Advanced skills in preparation of presentations and documents to ensure audience interest and effective communication of content and key messages.
Track record of service improvement, successful project delivery alongside and associated benefits management.
Project and programme management qualifications – Desirable
We strive to do the best for our clients, our people and the communities in which we operate. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to finding the right person for this role and are open to discussing flexible working patterns and office location.
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