Senior Account Manager

1 month ago

Leeds, United Kingdom The Onlii | Creative Agency | B Corp™ Full time

Job Description

Job role: Senior Account Manager

Department : Client Services

Location: Hybrid / Leeds

Our behaviours

Learning. We’re always learning

Agility. We embrace challenges with agility & decisiveness

Integrity. We consciously do the right thing for people and the planet

Thoughtful. We believe that being thoughtful and fair enables better collaboration

Diversity. We respect every voice in the room

Determined. We hold steadfast in the face of adversity, and act as a force for good.

About the job:

The Senior Account Manager is project and relationship focussed role and is responsible for the successful delivery of campaigns and growth of clients, in line with set targets.

This role will be working with sports brands, so someone with a passion for sport and brilliant product will love this role.

The Senior Account Manager will create, build and deepen relationships with clients, suppliers and colleagues at The Onlii, and will most likely be leading a team of account handlers to exceed client expectations against deadlines and budgets.

As a senior person in business the tone you set has an enormous effect on the people around you; so it is vital that you are always learning and developing leadership skills, are decisive when makingdecisions, do what you say you will do and are thoughtful and respectful with your communication.

On any given day, the Senior Account Manager will spend time:

·Managing clients and their projects.

·Writing and delivering briefs for the Creative and artwork teams.

·Managing and leading on client meetings and presentations. Taking notes and actions from said meetings and using problem solving skills to suggest and determine next steps and actions.

·Talking to people in the business to understand what is happening and where the opportunities / areas for improvement are.

·Proactively looking at ways The Onlii can improve their positive impact and making suggestions.

·Going to visit clients in the UK and overseas.

·Using your pro-bono allowance to work on projects that have a positive impact on society or (and) the environment.

·Attending networking events.

·Forecast finances.

·Working on new business opportunities in line with the business strategy, contacting perspective new clients and arranging meetings.

·Using and mastering all the software that The Onlii use.

·Managing performance and feedback for direct reports within the Client Services team (in a way that aligns with our business values and vision).

·Checking in with members of the business (not just your direct team) and offering support where needed.

·Focusing on learning and self development - through reading, podcast’s and online courses.

·Living and breathing the company behaviours, inside and out of work.

The ideal candidate will be people focused with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our brand and work closely with clients to understand their needs. This individual will have excellent communication abilities and negotiation skills.

Person specification:

Skills

·Confident user of MS365 applications

·Excellent at negotiating with strong fiscal skills.

·Great people skills, being able to read people and mange up and down.

·Excellent listener and knows how to ask the right questions.

·Proactive and able to work autonomously.

·Strong understanding of marketing principles.

·Management skills – leads by example and follows the company values.

·Fantastic problem solving skills and able to make decisive decisions under pressure.

·Able to prioritise workload and professional goals efficiently.

·Ability to see projects through to completion including post project feedback / lessons learned.

·Ability to work efficiently across multiple priorities.

·Computer literate and able to learn new programmes easily.

·Great empathy skills.

Experience

·Growing accounts and businesses.

·Managing domestic and international clients.

·Being part of successful pitch teams

·Successfully managing a team.

·Leading a team or department and instilling a sound working culture.

·Lots of problem-solving experience in high pressure scenarios.

Attitude

·Has a passion for doing business for good and considers how a business can impact the community, colleagues and the planet.

·Wants to identify personal development areas and act upon them.

·Ambitious with a growth mindset

·Innovative thinker.

·Optimistic and enthusiastic.

·Admits when they have made a mistake, learns and moves on.

Personal situation

·Ability to work from Leeds a minimum three days per week.

·Ability to travel domestically and internationally for work.

·Ability to work extended hours when required.

United Nations Sustainability Goals (UN SDG’s):

At The Onlii, we proactively target, and have policies that support 7 of the 17 UN SDG’s, as detailed below.In addition to this, UN SDGs 5 and 10 evidence our commitment to a policy of equity, equality, diversity & inclusion, and we welcome applications from candidates of all backgrounds.

5: Gender equality

8: Good jobs and economic growth

9: Innovation and infrastructure

10: Reduced inequalities

12: Responsible consumption

13: Climate Action

17: Partnerships for the planet

Goals will be set within your PDR review / induction process, with specific targets against the UN SDG’s, that align with our business strategy.

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