Lead Training Programme Director

2 weeks ago

London, United Kingdom Jones Lang LaSalle Incorporated Full time

Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA
Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally.

and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Experience Lead / Food Program Manager EMEA
Work Dynamics EMEA – Corporate Accounts
The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. You are committed to helping our people achieve their ambitions and our client aspirations.
Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account.
Establishes challenging, realistic, and obtainable goals to guide operation and performance.
Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL
Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services.
Strives to improve service performance.
Achieves and exceeds goals including performance goals, budget goals, team goals.
Develops and implements customer experience training plan that enables exceptional service delivery across the account globally.
Advocates sound financial/business decision making; Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days.
Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance.
Monitors and manages 3rd party vendor performance related to soft services delivery.
Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI’s)
Shares plans to take corrective action based on KPI and survey results with client leadership.
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.
In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. Specific responsibilities related to food program management may include:
Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control
Ensuring compliance with food safety regulations and health standards
Developing and implementing training programs for foodservice staff to ensure exceptional service delivery.
Monitoring and managing vendor performance related to foodservices delivery.
Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement.
Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations.
The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works.
Bachelor’s degree
~10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred.
~ Strong analytical/financial aptitude
~ Ability to gather data, assess situations and quickly develop solutions.
~ Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)

Remote –London, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
We help our people thrive, grow meaningful careers and find a place where they belong. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

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