Collections Representative

2 weeks ago


United Kingdom Bunch Full time

Do you want to work for a tech enabled scale-up that is helping thousands of people simplify their bills? If you're passionate about delivering exceptional customer service, thrive in a collaborative team environment and are eager for a new challenge, then maybe you should think about joining Bunch.
As an essential member of our Collections team, you will play a pivotal role in assisting customers facing financial difficulties in managing their billing obligations effectively. Handle customer enquiries through phone, email, and live chat, focusing on achieving first-contact resolution via Intercom.
Relationship Building:
Monitor and identify trends indicating that customers may struggle to meet their financial obligations, proactively offering information about relevant support services.
Maintain a customer-centric focus while striving to meet and exceed financial targets, ensuring a balanced approach that supports both customer welfare and business objectives.


You’ve worked previously in a customer service or collections environment and you love being the face of your business. Enjoy 25 days of holiday plus an extra day off for your birthday
Celebrate our collective success with quarterly social events that foster team unity
Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you
Enhanced sick pay with two weeks paid leave
Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey
A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich
Dog-friendly office.
A great culture.

Our office hours are 8:30am-5pm, Mon-Fri
Our office is based in Stokes Croft, Bristol
After an initial 6-month period of working on-site, hybrid working is available

We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation and high performance. If you're ready to embark on a career that combines professional growth with a vibrant work culture, hit that apply button and join us on this exciting adventure



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