Account / Client Director (Permanent)
2 months ago
Doherty Associates (DA) is an IT Managed Services Provider (MSP), that delivers a broad range of consulting and managed services to a highly loyal and expanding Client base. With a 33-year track record and ~100 employees, DA specialises in risk-focussed sectors, including capital markets and legal, where security capability and service quality is highly valued. Last year, DA client attrition was .% DA are a highly accredited Microsoft partner, with four Solutions Partner Designations (SPDs), having previously achieved 11 Gold competencies (the precursor to SPDs). DA are ISO27001 & ISO9001 accredited, operate a multi-geo 24x7 operation, and are Cyber Essentials Plus certified.
Our organisational profile is an attractive proposition for our clients and colleagues; DA is large enough to have a genuine depth of capability, but small enough to deliver an engaging and intimate service culture.
About the role
As a Client Account Director, you will be responsible for managing and growing a portfolio of strategic Clients, both existing and new logo. You will act as a trusted advisor, providing consultative and proactive solutions that align with our clients objectives and IT needs. You will work closely with the delivery teams to ensure high-quality service delivery and client satisfaction. As a senior member of the sales team, you will also be a mentor and role model to junior team members.
Responsibilities
Manage a portfolio of key clients, ensuring high CSAT and the achievement of sales KPIs
Develop and execute account plans to grow revenue, profitability, and wallet share
Identify and pursue new business opportunities within existing accounts and new logos, leveraging inbound referrals, marketing leads, and self-generation techniques
Build and maintain strong relationships with senior client decision-makers
Coordinate and collaborate with internal teams to ensure your client expectations are being met
Monitor and analyse account performance, providing regular reports to management and clients
Resolve any issues or escalations that arise, ensuring timely and effective communication
Stay abreast of industry trends, best practices, and competitive intelligence
Qualification, experience and skills
Must have
Track record of account management in the IT industry
Proven track record of achieving targets and KPIs
Strong knowledge of IT solutions, such as cloud computing, end user services & cybersecurity
Proven experience selling Microsoft solutions
Excellent communication, negotiation, and presentation skills
Ability to build and maintain long-term relationships with clients and stakeholders at all levels
Strategic thinking and problem-solving skills
Flexibility and adaptability to changing market conditions and client needs
Nice to have
~ Experience working for a Microsoft MSP
About the person
You will keep the promises you make, have excellent communication and relationship-building skills, as well as a commercial mindset and natural curiosity. You will be a self-starter, with the ability to work independently and collaboratively in a fast-paced environment.
Ability to listen and understand
Methodical and organised
Be able to adjust to changing workloads and priorities
Ability to work under pressure and deliver to timescales
Driven to ensure individual and team targets are achieved
Able to work both independently and as part of a team
Confidence to provide leadership to delivery resources
Gravitas to engage with senior stakeholders
What we offer in return
Basic salary plus commission
33 days of annual leave (incl. 8 UK bank holidays)
Hybrid working with a standard commute travel cost reimbursable (if traveling to the office on 3rd, 4th and 5th day during the week)
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