IT Support Analyst
3 weeks ago
Are you proactive, achievement-focused and looking to develop your career in IT?
Do you have a genuine interest in technology and a passion to help others?
Sharp IT Services has an excellent new career opportunity based in Birmingham as a 1st Line Support Analyst .
As a First Line Support Analyst, you will have the opportunity to deliver IT support to a range of Sharp IT Service’s clients, providing excellent customer service by resolving their queries in a professional manner. Owning, updating and progressing tickets to help smoothly resolve any issues.
Taking an active role in personal development to improve work experience.
A basic knowledge of Microsoft Cloud technologies (365 and Azure).
~ Some understanding of virtualisation, networking and firewalls is desirable.
~ Some understanding of antivirus software and backup issues is also desirable.
~23 days of holiday, rising to 26 days + bank holidays
~ Private healthcare and life insurance
~ Dental and critical illness cover
~ O2 discounts
~ Discounted gym membership
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