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Digital Field Technician

4 months ago

Alton Hampshire, United Kingdom In-Space Missions Limited Full time

An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement.
In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. 
You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. 
You will report to the Space Services Manager and work with them to prioritise and manage your workload. Although the primary responsibilities of this role involve supporting the delivery of space services to customers, you may occasionally be asked to participate in other projects as required by the business. 
On joining the Space Business Unit within BAE Systems, you will complete a 6-week training period during which you will become familiar with the services In-Space offer to customers, the service processes and service tools. 
To succeed in this placement role, you will require logical thinking, numerical fluency, and an interest in how to make space services work for customers, a willingness to learn and the ability to work with others to identify and resolve technical issues. 
Please note that this role supports the delivery of services from space, it does not involve spacecraft engineering or spacecraft operations.


Administration of service management software (JIRA) including user on-boarding, project admin and audits;
Configuration of service management software (JIRA) including updating fields, workflows and automation rules;
Designing and testing changes to service management software (JIRA) to meet new business requirements;
Troubleshooting issues with service management software (JIRA);
Administration of service CMDB (Configuration Management Database) and assisting with the design of CMDB changes;
Contributing to user documentation and producing training materials for customers and internal users of service software; 
Producing dashboards and reports on service metrics and KPIs to validate that we are delivering services to a high standard and within contractual obligations; 
Ensuring process documents are reviewed on schedule; 
Assistance with service forecasting, budget estimation and comparison with actuals; 
Supporting quality improvement initiatives for the business and services; 
Identifying opportunities for improving the customer experience, reducing costs or increasing efficiency; 
You will report into the Space Services Manager and your work will be prioritized in discussion with them.
Customer Service; 
Experience in or knowledge of some of the following areas would be advantageous but is not essential as training will be provided: 
ITIL v3 or v4; 
Scripting, programming, or markup languages (eg: Python, HTML, RegEx, JSON, SQL); 
Microsoft Visio; 
Atlassian software including Jira Software, Jira Service Management, Access, Assets and Confluence; 
Working as part of a service team; 
Proficient with MS Office Suite (Word, Excel, Powerpoint, Project); 
Confident in using web based software tools; 
Qualities: 
BAE Systems acquired In-Space Missions in 2021, and the two organisations have teamed to advance our space ambition by bringing all our space activities under a new, integrated business unit and leadership team which is focused on designing, building and operating world-class space missions for global customers. The new Space business unit now comprises approximately 180 staff located across 3 sites at Alton, Guildford and Great Baddow. BAE Systems is committed to investing in Space to deliver new-space small satellite systems and space data products combined with the security and resilience of BAE Systems expertise in telemetry tracking and command processors, waveforms, electronics, antennas and digital signal processing and analytics. 
 
We have a close-knit and supportive team, with diversity and inclusion being a key to our success. We embrace Hybrid Working so wherever possible, we offer flexible working arrangements to allow us to balance our work and personal life more effectively. 
 
Financial Reward: Competitive salary, 10% Non-Contributory Pension with the option for additional salary sacrifice, free onsite parking, access to BAE Share Incentive Plan, Income protection, 3 x salary life assurance policy, discounted shopping and much more 
Work / Life Balance: 37.5 hour week, hybrid working options, flexible working around core hours, 30 days holiday plus bank holidays
Private Medical Scheme with AXA Healthcare (including 24/7 online GP and mental health support), travel insurance, cycle-to-work scheme, eye tests 

We want to make sure that our recruitment processes are as inclusive as possible so if you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.