Project Support Analyst

4 weeks ago

Chester Cheshire, United Kingdom Pontoon Solutions Full time

Project Coordinator

147.98 per day PAYE

Full time in office – Chester

6 Month Contract

We are recruiting for an individual to provide 6 months paternity cover into our established team of Implementation Advisors, based in Chester. The team covers EMEA region onboardings and treasury solution implementation for Global Commercial and Corporate Banking clients, treasury & cash management products and services.

The Implementation Advisor is responsible for providing a smooth onboarding experience, building trust and effective working relationships with clients whilst meeting the requirements of our Compliance and Operations business partners.

Responsibilities:

• You will implement treasury products and solutions for clients.

• You will take ownership of the end-to-end resolution of projects.

• You will conduct research using various bank systems and liaising with internal business partners to enable thorough and accurate responses to client enquiries.

• You will respond to enquiries received from clients and Sales partners.

• You will resolve conflicts while appropriately escalating concerns that may jeopardize client experience.

What we are looking for:

• You will be a highly organised individual who can manage complex projects.

• You will possess excellent customer service skills.

• You will have excellent oral and written communication skills.

• You will possess the ability to effectively build relationships with clients and internal stakeholders.

• You will have the ability to work in a fast-paced and high-volume environment.

Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

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