Technology Specialist
2 months ago
As an ER Advisor you will be a business area expert and accountable for all casework within your business units. You will be a point of escalation for HRBPs within the units and responsible for your own case management within allocated sites. You will multiple tasks simultaneously and establish strong relationships with stakeholders across the business unit. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business. In addition actively drive company initiatives, supporting with ER projects as necessary.
Accountable for case management within your business units acting as a point of escalation for HRBPs.
Provide pragmatic case management support and advice on all employee relations matters, including but not limited to, Disciplinaries, Investigations, Grievances, Appeals, AWOL, Redundancy, TUPE, Ill Health Capability, Long Term Sick Absence, Performance Management, Flexible Working, Probation Reviews etc
Ensure new cases are responded to in line with service level agreements and that line managers receive telecommunication/video support to discuss the case.
Support Managers and employees ensuring we promote an ethical and best practice culture and adhere to Company standards, Policies and legislation.
Responsible for ensuring all paperwork associated with case management is created and issued in line with ACAS/Policy.
Responsible for ensuring all case work is accurately recorded on the HR Management System in line with standards.
Provide Individual coaching & training Line Managers in all ER matters
Provide support for managers with regular phone calls to ensure they are prepared for all meetings and hearings.
Support managers by providing note taking for complex meetings and hearings
Flexible approach to visiting sites to support Line managers with ER matters or any allocated investigation
Build collaborative working relationships with the employee relations team to ensure a joined up approach is taken when reaching decisions
Brand Ambassador taking responsibility for your own learning & development and being seen as an excellent ER role model
Actively contribute to the development of subject matter expert training programs to be delivered to sites.
Experience providing coaching and support to colleagues in casework
Managing complex employee relation matters within a manufacturing/FMCG environment.
Ability to identify and pro-actively assess and mitigate risk
Coaching and influencing skills
Exceptional communication and interpersonal skills, with a friendly open nature and a genuine desire to be of assistance to Line Managers, employees and HR Managers
Strong administration skills with advanced proficiency in Microsoft excel, word, PowerPoint
Besides having a strong understanding of HR systems, soft skills like self-confidence and persuasiveness are also essential in this people-focused position.
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