Executive Officer

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Closing Date: 07/04/2024
Location/Division: Hereford
Position:  Customer Relations Executive
Location: Hereford
Reporting to:  Sales Operations Supervisor
ETL Systems Ltd:
ETL Systems has been at the forefront of RF design and manufacturing for over 35 years. It designs and builds essential elements of critical satellite communications infrastructure. Its culture of innovation and solutioneering approach have established it as a market leader in the field, with revenue growing 30x since 2003. In 2020, ETL Systems received significant investment from CBPE Capital, enabling the management team to drive forward their ambitious growth plan.
ETL’s rapid growth and success have been recognised at the UK's highest level, winning three Queen’s Awards for Enterprise in International Trade. The top 20 satellite operators and teleports utilise ETL’s products as a testament to that success. Around the world, 75% of NATO governments use ETL Systems equipment to protect their citizens.
Today, the company offers a full suite of solutions between the antenna and the modem for both the uplink and downlink chains. In 2019, ETL expanded its range to include instrumentation and measurement equipment for the set-up and testing of RF chains through its acquisition of Atlantic Microwave Ltd.
 Role Overview:
The Customer Relations Executive primary responsibility will be to provide first line customer support, for customer queries on quote requests, order progress and other general enquiries. This requires a high standard of customer service via telephone and email.
You will support Sales Managers within the sales process by creating documentations, such as quotes, proposals, and orders in a timely and accurate manner.
You will be responsible for co-ordinating and processing customer loans. This requires working with the relevant Sales Manager and other departments.
The role entails cultivating and maintaining excellent business relationships with existing and potential customers.
The ideal candidate:
This role requires someone with high attention to detail, which is required when preparing sales quotes, contributing to technical proposals, and processing orders. You will have excellent communication skills, liaising with customers, sales managers, and other departments such as Marketing, Finance and Operations. 
You will be organised and be able to prioritise your workload but also adaptable should a customer’s requirement/request need a quick turnaround.
You will have a working knowledge of Microsoft Office application. Experience of working with a CRM and ERP system is desirable.
Our sales admin team work closely together to ensure customer requests are met in a timely manner, and you will be an integral part of a flexible team.
Key Accountabilities:
Create and generate sales quotations in a timely manner.
Process sales orders.
Co-ordinate and process customer loans.
General administration such as answering incoming telephone calls to the company, updating records within our CRM system and SharePoint.
Working knowledge of Microsoft Office applications.
Ability to use a range of communication skills coupled with excellent telephone skills.
Customer account handling experience (CRM or equivalent database)
Ability to work under pressure and meet tight deadlines with a high attention to detail.
Strong planning, problem solving and organisation skills.
Ability to work as part of team and on own initiative.
Proven experience in administration ideally customer services and/or sales.
GCSE level or equivalent to include English and Maths.
Diversity Statement
ETL Systems Ltd is made up of brilliant people.Each of us is unique, whether in terms of our background, personal characteristics, experience, skills, or motivations, and we value our people for the differences theybring to the table. These differences - this diversity - is powerful.Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment forus all.If you're interested in learning more, we'd love to chat Just shoot us an email at careers@etlsystems.com and we'll get back to you with all the details. Closing Date: 07/04/2024
Location/Division: Hereford
Position:  Customer Relations Executive
Location: Hereford
Reporting to:  Sales Operations Supervisor
ETL Systems Ltd:
ETL Systems has been at the forefront of RF design and manufacturing for over 35 years. It designs and builds essential elements of critical satellite communications infrastructure. Its culture of innovation and solutioneering approach have established it as a market leader in the field, with revenue growing 30x since 2003. In 2020, ETL Systems received significant investment from CBPE Capital, enabling the management team to drive forward their ambitious growth plan.
ETL’s rapid growth and success have been recognised at the UK's highest level, winning three Queen’s Awards for Enterprise in International Trade. The top 20 satellite operators and teleports utilise ETL’s products as a testament to that success. Around the world, 75% of NATO governments use ETL Systems equipment to protect their citizens.
Today, the company offers a full suite of solutions between the antenna and the modem for both the uplink and downlink chains. In 2019, ETL expanded its range to include instrumentation and measurement equipment for the set-up and testing of RF chains through its acquisition of Atlantic Microwave Ltd.
 Role Overview:
The Customer Relations Executive primary responsibility will be to provide first line customer support, for customer queries on quote requests, order progress and other general enquiries. This requires a high standard of customer service via telephone and email.
You will support Sales Managers within the sales process by creating documentations, such as quotes, proposals, and orders in a timely and accurate manner.
You will be responsible for co-ordinating and processing customer loans. This requires working with the relevant Sales Manager and other departments.
The role entails cultivating and maintaining excellent business relationships with existing and potential customers.
The ideal candidate:
This role requires someone with high attention to detail, which is required when preparing sales quotes, contributing to technical proposals, and processing orders. You will have excellent communication skills, liaising with customers, sales managers, and other departments such as Marketing, Finance and Operations. 
You will be organised and be able to prioritise your workload but also adaptable should a customer’s requirement/request need a quick turnaround.
You will have a working knowledge of Microsoft Office application. Experience of working with a CRM and ERP system is desirable.
Our sales admin team work closely together to ensure customer requests are met in a timely manner, and you will be an integral part of a flexible team.
Key Accountabilities:
Create and generate sales quotations in a timely manner.
Process sales orders.
Co-ordinate and process customer loans.
General administration such as answering incoming telephone calls to the company, updating records within our CRM system and SharePoint.
Desirables:
Working knowledge of Microsoft Office applications.
Ability to use a range of communication skills coupled with excellent telephone skills.
Customer account handling experience (CRM or equivalent database)
Ability to work under pressure and meet tight deadlines with a high attention to detail.
Strong planning, problem solving and organisation skills.
Ability to work as part of team and on own initiative.
Proven experience in administration ideally customer services and/or sales.
GCSE level or equivalent to include English and Maths.
Diversity Statement
ETL Systems Ltd is made up of brilliant people.Each of us is unique, whether in terms of our background, personal characteristics, experience, skills, or motivations, and we value our people for the differences theybring to the table. These differences - this diversity - is powerful.Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment forus all.If you're interested in learning more, we'd love to chat Just shoot us an email at careers@etlsystems.com and we'll get back to you with all the details. If you need help uploading your application, our friendly team can help Monday through Friday from 8 am to 4 pm.
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