Office Advisor

4 weeks ago


Ballymena Co Antrim, United Kingdom Kennedy Recruitment Full time €12

Are you a dedicated Customer Support specialist? Recording repairs for customers from various means of contact e.g. phone, counter and web reporting.
* Liaising with a wide range of internal and external stakeholders (contractors,
* maintenance departments, housing, grounds maintenance, Housing Executive tenants).
* Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs.
* Implementing/advising on policies and procedures including response maintenance and other business areas where required.
* Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate.
* Carrying out customer surveys when requested.

*Can demonstrate three years of experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training.

*Experience of direct delivery of relevant customer service to the public via telephone or face to face.
* Experience in using a range of computer packages including Word, Excel, and Outlook etc.

*Full time, Temporary, 13 weeks initially.
* Variable Shift Pattern, Monday-Friday.

_If this role isn’t for you, Kennedy Recruitment source a broad range of career opportunities to choose from. Job Types: Full-time, Temporary contract
Contract length: 98 per hour

Monday to Friday


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