Housing Advisor

7 days ago

Antrim, United Kingdom MPA Recruitment Full time

**TITLE: Housing Advisor**

**GRADE: Level 5**

**LOCATION **Housing Services

*This is a temporary post with the potential of it becoming extended

*Weekly pay

**JOB PURPOSE**:To assess a customer’s circumstances and needs, working with relevant internal departments and agencies to provide good quality housing solutions and support shaped around customer need.

**MAIN DUTIES**:
Main duties will comprise the integrated areas of housing advice, assistance, tenancy sustainment, homeless prevention, homeless assistance and case management. Decisions should be made in accordance with the Housing Executive’s Standing Orders and Board Scheme of Delegations.

1. Understand me and what I need

3. Address my immediate needs

4. Active case management to find Housing Solutions

5. Understand if I need to leave at all

6. House me

7. Support Me

8. Advice & signposting

The following are not an exhaustive list of duties

**UNDERSTAND ME AND WHAT I NEED**

Housing Advisors will:

- assess a customer’s circumstances by conducting interviews in a manner suitable for each customer, undertaking visits to customers in their homes/temporary accommodation, conducting enquiries and collecting information to understand customer’s need

**UNDERSTAND MY APPLICATION SITUATION**

Housing Advisors will:

- Undertake comprehensive investigations and make robust legal decisions and fulfil duties under the Housing Order (NI) 1988 (as amended)
- Complete a full homelessness investigation
- Write to the applicant to inform them of the decision and their right to a review

**ADDRESS MY IMMEDIATE NEED**

Housing Advisors will:

- arrange emergency accommodation, ensuring that any temporary accommodation that may be required under a full homelessness duty is provided
- effectively manage a caseload ensuring that cases are prioritised to reduce the necessity for temporary accommodation admissions and limit the time customers spend in temporary accommodation
- contribute to organisational understanding of housing supply as required

**ACTIVE CASE MANAGEMENT TO FIND HOUSING SOLUTIONS**

Housing Advisors will:

- Take a case management approach to customer’s need, keeping and maintaining detailed and accurate records of action taken in each case
- make specific recommendations on suitability and affordability of housing solutions based on understanding of customer’s need
- Actively seek alternative accommodation in both private and public sectors as appropriate based on an understanding of the housing and support needs of the customer. This will include the day to day management, co-ordination and matching of applicants in housing need to suitable accommodation options ensuring that clients are kept appraised of the progress of their case
- Effectively manage a caseload ensuring that cases are prioritised to reduce the risk of homelessness or crisis

**UNDERSTAND IF I NEED TO LEAVE AT ALL**

Housing Advisors will:

- Provide comprehensive housing assistance on matters such as eligibility, homelessness, security of tenure, public and private sector tenancies, housing and welfare benefits, income maximisation, arrears, harassment, unlawful eviction, home ownership, housing support, and other necessary areas of advice with the aim of preventing homelessness and sustaining tenancies
- work closely with internal colleagues, stakeholders and agencies to prevent homelessness when possible drawing on resources and working in partnership rather than directing customers towards other agencies

**HOUSE ME**

Housing Advisors will:

- When applicable, carry out a housing assessment under the Housing Selection Scheme
- actively seek ways to ensure customers are tenancy ready when appropriate through engagement with other agencies, landlords etc

**SUPPORT ME**

Housing Advisors will:

- Follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time including attendance at case conferences when required

Work with external agencies and stakeholders, including social services, health and social care professionals and floating support to help customers get “tenancy ready”

**ADVICE & SIGNPOSTING**
- provide any ongoing housing advice and assistance that may be required (in line with rest of duties)

**OTHER DUTIES**
- Management of performance measures in order to understand and improve the business
- Recording all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary.
- Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload
- Housing Advisors will be required to provide cover arrangements within their office and to undertake other relevant duties, as may from time to time be required.

**REQUIREMENTS**:
**Essential Qualification Criteria**:
Have a degree [or a qualification of an equivalent academic level] and have a minimum of 1 year relevant experience.

OR

B Tech Higher [o

  • Housing Advisors

    6 days ago

    Antrim, United Kingdom Riada Resourcing Full time

    Northern Ireland Housing Executive - Housing Advisors - Full Time Based in Antrim Immediate start Salary: £13.91 per hour Hours of Work: Full Time, 37 hours, Monday to Friday. Duration of post: Long term, ongoingYour Focus: Provide housing advice and assistance to people, who often have complex needs or are facing difficult circumstances with a focus on...

  • Housing Advisor

    3 weeks ago

    Antrim, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Housing Advisor - Full Time** *** - Based in Antrim - Immediate start - Salary: £13.91 per hour - Hours of Work: Full Time, 37 hours, Monday to Friday. - Duration of post: Long term, ongoing **Your Focus**: - Provide housing advice and assistance to people, who often have complex needs or are facing difficult...

  • Housing Advisors

    3 weeks ago

    Antrim, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Housing Advisors - Full Time** - Based in Antrim - Immediate start - Salary: £13.91 per hour - Hours of Work: Full Time, 37 hours, Monday to Friday. - Duration of post: Long term, ongoing **Your Focus**: - Provide housing advice and assistance to people, who often have complex needs or are facing difficult...

  • CSU Advisor

    2 weeks ago

    Ballymena, Co. Antrim, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are recruiting for an Inbound Customer Advisor for our Housing client based in Ballymena The hours of work are from 0800-1700 hours and the work days are from Monday to Sunday (37) hour week In your new role as a customer Advisor you will be responsible for dealing with telephone enquiries from customers regarding Housing enquiries ...

  • CSU Advisor

    2 weeks ago

    Ballymena, Co. Antrim, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are recruiting for an Inbound Customer Advisor for our Housing client based in Ballymena The hours of work are from 0800-1700 hours and the work days are from Monday to Sunday (37) hour week In your new role as a customer Advisor you will be responsible for dealing with telephone enquiries from customers regarding Housing enquiries ...

  • Inbound Enquiry Centre Advisors

    1 month ago

    Antrim, Co. Antrim, United Kingdom Capita Personal Independence Payment (PIP) Full time

    Job Description Salary: starting at£22,542 Non-sales environment, taking inbound service calls You will be based at your UK home address with an assigned office at Beacon House, Clarendon Dock, Belfast which you will attend as agreed with your manager 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm We are now looking for Inbound Enquiry...

  • Contact Centre Advisor

    6 days ago

    County Antrim, United Kingdom Capita Personal Independence Payment (PIP) Full time

    Job Description Salary: starting at£22,542 Non-sales environment, taking inbound service calls You will be based at your UK home address with an assigned office at Beacon House, Clarendon Dock, Belfast which you will attend as agreed with your manager 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm We are now looking for Inbound Enquiry...

  • Office Advisor

    3 weeks ago

    Ballymena, Co. Antrim, United Kingdom Kennedy Recruitment Full time €12

    Are you a dedicated Customer Support specialist? Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. * Liaising with a wide range of internal and external stakeholders (contractors, * maintenance departments, housing, grounds maintenance, Housing Executive tenants). * Using a wide range of computer packages to...

  • Office Advisor

    3 weeks ago

    Ballymena, Co. Antrim, United Kingdom Kennedy Recruitment Full time €12

    Are you a dedicated Customer Support specialist? Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. * Liaising with a wide range of internal and external stakeholders (contractors, * maintenance departments, housing, grounds maintenance, Housing Executive tenants). * Using a wide range of computer packages to...

  • Housing Advisor

    2 months ago

    Lisburn, Co. Antrim, United Kingdom VanRath Full time

    VANRATH are delighted to be assisting our client, a large and well-known Public Sector Organisation with the recruitmentof a Housing Officer to join their team based in Lisburn. This is a Full-Time Monday - Friday position. Monday - Friday 9 - 5. Have a degree [or a qualification of an equivalent academic level] and have a minimum of 1 year relevant...

  • Inbound Customer Service Advisor

    4 weeks ago

    Newtownabbey, Co. Antrim, United Kingdom Blue Arrow Full time €15

    Position: Inbound Customer Service Advisor Location: Hillview House, Newtownabbey, BT36 7LQ (ONSITE, THIS IS NOT A REMOTE ROLE) Salary: £15 per hour Hours: Full Time, 37.5 hours per week, Monday to Friday Shifts: Must be available between 8am-5pm Type: Temporary until Approx October 2024. We are currently recruiting for Inbound Customer Service...

  • CSU Advisor

    6 days ago

    Ballymena, Co. Antrim, United Kingdom Kennedy Recruitment Full time £12

    Are you a dedicated **Customer Support specialist**? Do you have the drive and determination to succeed in your **career**? If so, we might have just the role for you!Apply promptly - a high volume of applicants is expected for the role detailed below, so don't wait to send your CV.Your **Duties**:Responding in a **timely and professional manner** to...

  • Inbound Customer Service Advisor

    1 month ago

    Whitehouse, Antrim and Newtownabbey, United Kingdom Blue Arrow Full time

    Position: Inbound Customer Service Advisor Location: Hillview House, Newtownabbey, BT36 7LQ (ONSITE, THIS IS NOT A REMOTE ROLE) Salary: £15 per hour Hours: Full Time, 37.5 hours per week, Monday to Friday Shifts: Must be available between 8am-5pm Type: Temporary until Approx October 2024. We are currently recruiting for Inbound Customer Service Advisors...

  • Inbound Customer Service Advisor

    3 weeks ago

    Whitehouse, Antrim and Newtownabbey, United Kingdom Blue Arrow Full time

    Position: Inbound Customer Service Advisor Location: Hillview House, Newtownabbey, BT36 7LQ (ONSITE, THIS IS NOT A REMOTE ROLE) Salary: £15 per hour Hours: Full Time, 37.5 hours per week, Monday to Friday Shifts: Must be available between 8am-5pm Type: Temporary until Approx October 2024. We are currently recruiting for Inbound Customer Service Advisors...

  • CSU Advisor

    3 weeks ago

    Ballymena, Co. Antrim, United Kingdom Kennedy Recruitment Full time €12

    Are you a dedicated Customer Support specialist? Do you have the drive and determination to succeed in your career? If so, click "Apply" now, as we may have just the role for you. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Your Duties:*Responding in a timely and professional manner...

  • CSU Advisor

    3 weeks ago

    Ballymena, Co. Antrim, United Kingdom Kennedy Recruitment Full time €12

    Are you a dedicated Customer Support specialist? Do you have the drive and determination to succeed in your career? If so, click "Apply" now, as we may have just the role for you. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Your Duties:*Responding in a timely and professional manner...

  • Head of Customer and Accounts Relations

    4 weeks ago

    Antrim, United Kingdom The JAQ GroupThe Essence Vault Full time

    **About the Role** **Our Head of Customer + Account Relations will be responsible for managing all interactions with customers, from queries to point of sale to ongoing support, ensuring we deliver fantastic value that maximises engagement and retention, whilst helping to position each brand to becoming leaders in customer satisfaction.** **Reporting to...