Customer Services Executive Full Time Permanent
1 month ago
RWinvest are looking for an exceptional customer focused Payments/Collections professional to join our aftersales team at our Headquarters in Liverpool City Centre. This role is 100% office based and will involve managing staged and final payments on our buy to let property investments and proactively handling any queries and issues in a sensitive and professional manner.
We are looking for someone with a strong character and at least 2-3 years of solid Customer Service experience. Full training will be provided on all aspects of the role but you must be someone who embraces new challenges and responsibilities as the business is growing at a significant rate. The successful candidate will be somebody who’s first instinct when coming up against a problem will be to pick up the telephone and be determined to solve it Handling general client queries via email, phone call and face to face
Arranging surveys for mortgage applications
Updating and maintaining records on a CRM system
The successful candidate will have at least 2-3 years of exceptional customer service experience
Excellent IT skills, including a web-based CRM system, Excel & Outlook
Excellent telephone manner and people skills
RWinvest is the leading property investment company in the region and one of the largest in the UK.
Job Types: Full-time, Permanent, Office Based
Salary: £22,000 per annum increasing to £24,000 following a 3 month probation plus generous commission structure
Company events
Company pension
Cycle to work scheme
8 hour shift
~ Monday to Friday (Liverpool City Centre)
~ Financial rewards in the form of commission is paid per successful collection of either a stage or completion payment from our investors.
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