Customer Service Handler

3 weeks ago


Liverpool, United Kingdom Resolve Recruitment Services Full time

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for Customer Service Handlers to join their fast-paced claims division.

This role offers the opportunity to join an established team and is a great opportunity for someone looking to further their career.

What you will be doing:

- To seek out the best solution for the customer and the business with provision of an appropriate authority and autonomy
- Effectively managing the customers claims enquiries and providing a quality customer journey
- To deliver a resolution to customer enquiries and mitigate complaints

What we’re looking for:

- Accountability for own performance against set objectives
- To ensure customer queries are answered with the aim of a first-time resolution
- To ensure the best Customer Care experience is given to all customers
- Ability to seek out solutions
- Adherence to best practice and key strategies
- Demonstrate effective case management and complaint mitigation skills
- Any other ad hoc task as the needs of the business dictate
- Ability to work in a culture of openness, trust, and respect
- Strong organisational skills with the ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making Extensive knowledge of a motor claims environment and claims best practice
- Confident decision maker and problem solver
- Proven previous experience in a Customer Care and/or complaints role

If you are ambitious and would like to start a career with this fast-growing insurer, then please get in touch ASAP.

IND1

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,500.00 per year

**Benefits**:

- Company car

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Application question(s):

- You will need to be UK based

**Experience**:

- customer service: 2 years (required)

Work Location: One location

Reference ID: A7767


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