CRM Specialist
4 weeks ago
Are you passionate about turning data-driven insights into meaningful customer experiences? Do you excel at building CRM strategies that nurture loyalty and drive retention? Can you leverage technology to transform how brands connect with their audience? MacGregor Black is partnering with an exciting fashion brand to appoint a CRM Specialist . This is a permanent role based in London . As CRM Specialist , you will take ownership of delivering best-in-class CRM strategies designed to drive engagement, retention, and customer lifetime value. You will manage the end-to-end execution of CRM campaigns, leveraging customer segmentation to deliver personalised journeys across email, SMS, and loyalty programmes. You will collaborate cross-functionally with Marketing, Digital, Creative, and Ecommerce teams to ensure CRM activity aligns with brand and commercial objectives. This role is ideal for a creative yet analytical CRM professional who thrives in a fast-paced, growing environment. Key Responsibilities: Develop and execute multi-channel CRM campaigns to drive engagement, retention & revenue Manage customer segmentation, lifecycle journeys, and personalisation strategy Analyse CRM performance and provide actionable insights to optimize future activity Oversee email and SMS campaign builds, testing, scheduling, and reporting Enhance loyalty programme structure, communication, and customer experience Partner with Ecommerce & Digital Trading to align CRM activity with commercial priorities Work with Creative to ensure messaging aligns with brand identity and tone Maintain CRM data integrity and compliance with GDPR Stay informed on CRM technology trends, best practices, and competitor activity What We’re Looking For: Degree in Marketing, Business, or similar discipline Experience in CRM, email marketing, or customer lifecycle roles within retail, fashion, or consumer brands Hands-on experience with CRM, ESP or CDP platforms (e.g. Klaviyo, Salesforce, Emarsys) Strong analytical skills — ability to translate data into meaningful insight Excellent communication & stakeholder skills Customer-obsessed mindset with a commercial approach Highly organised, proactive, and detail-oriented What We Offer: Competitive salary + benefits Hybrid working – London HQ Fast-growing brand with international ambitions Creative & collaborative team environment Opportunities for learning & progression Please reach out to Gabby Zachrisson for more information.
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CRM Specialist
2 weeks ago
London, United Kingdom BeTechnology Group Limited Full timeAs a CRM Specialist you will help clients to clearly define CRM marketing strategy alongside the Head of CRM and develop their customer lifecycle journeys. You'll take ownership of CRM projects and implementations and work with the Head of CRM to manage and drive the CRM roadmap for each client. This is the perfect opportunity for a creative CRM Specialist...
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CRM Specialist
19 hours ago
London, United Kingdom British American Tobacco Full time**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT UK** **IS LOOKING FOR A** **CRM SPECIALIST** **SENIORITY LEVEL**:Management **FUNCTION**: C&CE **SUB FUNCTION**: GCE - CX...
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CRM Specialist
3 days ago
London, United Kingdom MacGregor Black Full timeAre you passionate about turning data-driven insights into meaningful customer experiences?Do you excel at building CRM strategies that nurture loyalty and drive retention?Can you leverage technology to transform how brands connect with their audience?MacGregor Black is partnering with an exciting sporting goods brand to appoint a CRM Specialist. This is a...
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CRM Specialist
1 day ago
London, United Kingdom MacGregor Black Full timeAre you passionate about turning data-driven insights into meaningful customer experiences?Do you excel at building CRM strategies that nurture loyalty and drive retention?Can you leverage technology to transform how brands connect with their audience?MacGregor Black is partnering with an exciting fashion brand to appoint a CRM Specialist. This is a...
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CRM Specialist
2 days ago
London, United Kingdom MacGregor Black Full timeAre you passionate about turning data-driven insights into meaningful customer experiences? Do you excel at building CRM strategies that nurture loyalty and drive retention? Can you leverage technology to transform how brands connect with their audience? MacGregor Black is partnering with an exciting fashion brand to appoint a CRM Specialist . This is a...
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CRM Specialist
17 hours ago
London, United Kingdom WeComm Full time**The Company** **WE** are super excited to be partnered with an industry dominator that are the #1 skin care brand in Europe. They can only be described as one of the most luxury and innovative skincare brands on the planet and this is why they continue to be a brand on everyone’s lips. The brand have been established for 60+ years and are highly...
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CRM Specialist
2 weeks ago
London, United Kingdom Elite Full timeOur client is a luxury British fashion brand launched in the late ‘70s. Catering to both womenswear and menswear categories it has won many industry awards and is influential to the UK retail scene. The business is now looking for a CRM specialist to join the business and assist with the integration of a new CRM platforms. You will manage the compiling,...
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CRM Specialist
2 days ago
London Area, United Kingdom MacGregor Black Full timeAre you passionate about turning data-driven insights into meaningful customer experiences?Do you excel at building CRM strategies that nurture loyalty and drive retention?Can you leverage technology to transform how brands connect with their audience?MacGregor Black is partnering with an exciting fashion brand to appoint a CRM Specialist. This is a...
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CRM Specialist
4 weeks ago
London Area, United Kingdom MacGregor Black Full timeAre you passionate about turning data-driven insights into meaningful customer experiences? Do you excel at building CRM strategies that nurture loyalty and drive retention? Can you leverage technology to transform how brands connect with their audience? MacGregor Black is partnering with an exciting sporting goods brand to appoint a CRM Specialist . This is...
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CRM Specialist
4 weeks ago
City of London, Greater London, United Kingdom MacGregor Black Full timeAre you passionate about turning data-driven insights into meaningful customer experiences? Do you excel at building CRM strategies that nurture loyalty and drive retention? Can you leverage technology to transform how brands connect with their audience? MacGregor Black is partnering with an exciting sporting goods brand to appoint a CRM Specialist . This is...
