On-site Deskside Support Engineer

3 weeks ago

Cambridge Cambridgeshire, United Kingdom Cognizant Full time

Job Description Cognizant is seeking Deskside Support/Site Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.


Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
Primarily responsible for working day to day user support activities, as well as supporting system maintenance activities such as – application bug fix, and project deployment support.
Troubleshoot and repair desktop computers tenure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
Troubleshoot application issues ,Resolve users’ IT issues related to Desktops, Laptops, Windows / MAC operating systems, Printer setup, Resolve printer issues
Work independently troubleshoot all support requests and follow escalation policies
Responsible for computer hardware builds and maintaining inventory for computers ready deploy
Provide support to VIP business users, establish and maintain a positive professional relationship with users and clients
Participate in testing, documentation and implementation of assigned projects
Additional duties as and when required, travel to other sites as required


Desktop operation and support Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines
Works with vendor support contacts resolve technical problems with desktop computing equipment and software
Works with procurement staff purchase hardware and software
Flexible to travel and should have Driving License
Orders computer supplies
Windows 7 & Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge & O365 / Adobe / Skype / MS Teams troubleshooting
Experience in VIP Support/Concierge


You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.
Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership.

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