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Deskside Support/Site Support Engineers

4 months ago

Cambridge Cambridgeshire, United Kingdom Cognizant Full time
Job Description

Cognizant is seeking Deskside Support/Site Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Key Responsibilities

  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
  • Primarily responsible for working day to day user support activities, as well as supporting system maintenance activities such as – application bug fix, and project deployment support.
  • Troubleshoot and repair desktop computers tenure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
  • Troubleshoot application issues ,Resolve users’ IT issues related to Desktops, Laptops, Windows / MAC operating systems, Printer setup, Resolve printer issues
  • Work independently troubleshoot all support requests and follow escalation policies
  • Responsible for computer hardware builds and maintaining inventory for computers ready deploy
  • Provide support to VIP business users, establish and maintain a positive professional relationship with users and clients
  • Participate in testing, documentation and implementation of assigned projects
  • Execution of GxP-related activities in adherence to standard operating procedures
  • Additional duties as and when required, travel to other sites as required

Essential Skills:

  • Desktop operation and support Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines
  • Works with vendor support contacts resolve technical problems with desktop computing equipment and software
  • Recommends and / or performs upgrades on systems ensure longevity; Works with procurement staff purchase hardware and software
  • Flexible to travel and should have Driving License
  • Assesses functional needs determine specifications for purchases; Orders computer supplies
  • Windows 7 & Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge & O365 / Adobe / Skype / MS Teams troubleshooting
  • Experience in Pharma/Life science industry or other regulated environment
  • Experience in VIP Support/Concierge

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership.