Customer Success Technical Support Manager
3 weeks ago
Role: Customer Success Technical Support Manager (Data & Technology) In order to make an application, simply read through the following job description and make sure to attach relevant documents. Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa£42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving customer lifetime value (CLTV) and reducing customer churn. Working closely with the sales, technology, and project delivery teams, this role focuses on onboarding customers to platforms and ensuring optimal use of software and services. Responsibilities include:
- Maximising customer value to sustain business growth and profitability.
- Analysing customer data to enhance their experience and outputs.
- Triaging and resolving customer support tickets efficiently.
- Ensure consistent achievement of Service Level Agreement (SLA) targets.
- Manage the Tech Support team to align with SLA targets and improve workflow.
- Identify and communicate areas for improvement via the Daily Support Dashboard
- Collaborate with the product team to propose enhancements based on customer feedback.
- Streamline the customer onboarding experience with the Customer Success Director
- Coordinate with the data team to resolve customer issues promptly.
- Resolve support tickets and escalates complex issues as necessary.
- Assist in troubleshooting user login difficulties and module permission settings.
- Monitor Business Intelligence Tools as directed by the Technology Director
- Experience in the leisure, physical activity, or similar sector, ideally in customer success, system administration, or implementation roles.
- Strong project and client relationship management skills
- Awareness of database management and integrations
- Experience with relational database management systems such as MySQL.
- Experience with cloud-based software management systems such as Salesforce or Pipedrive
- Proficiency in delivering complex ideas in both verbal and digital formats.
- Strategic mindset and ability to influence key decision-makers.
- Excellent organizational, communication, and presentation skills
- Eligible to work in the United Kingdom
- Fluent in English; proficiency in a foreign language is desirable but not essential.
-
Technical Customer Success Engineer
5 days ago
City of London, Greater London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers...
-
Customer Success Technical Support Manager
2 months ago
Greater London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Technical Support Manager
2 months ago
Greater London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Technical Support Manager
2 months ago
Greater London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Technical Support Manager
1 month ago
Greater London, United Kingdom Follow The Oak Ltd Full timeRole : Customer Success Technical Support Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage,...
-
Customer Success Manager
5 days ago
City of London, Greater London, United Kingdom CHEQ Full timeCHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users. Apply below after reading through all the details and supporting information regarding this job opportunity. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite...
-
Customer Success Manager
5 days ago
City of London, Greater London, United Kingdom Intelligent Reach - a Searchspring Company Full timeWHO WE ARE: All potential applicants are encouraged to scroll through and read the complete job description before applying. Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and...
-
Customer Success Technical Support Manager
1 week ago
London, United Kingdom Follow The Oak Ltd Full timeRole : Customer Success Technical Support Manager (Data & Technology)nLocation:West London, UK (Hybrid 4:1)nSectors:Leisure, Sports & Physical ActivitynSalary & Package:Circa£42knReporting to:Global CS DirectorRole Overview:nThe aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Support
2 weeks ago
City of London, Greater London, United Kingdom 4GLOBAL PLC Full timeIntroduction A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and...
-
Customer Success Technical Support Manager
3 weeks ago
London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)In order to make an application, simply read through the following job description and make sure to attach relevant documents.Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa£42kReporting to: Global CS DirectorRole Overview:The aim of...
-
Customer Success Technical Support Manager
4 weeks ago
London, United Kingdom Follow The Oak Ltd Full timeJob DescriptionRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage,...
-
Customer Success Technical Support Manager
1 week ago
London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Manager
5 days ago
City of London, Greater London, United Kingdom Talented Recruitment Group Full time €60,000 - €80,000Are you a Customer Success Manager with significant experience within the Travel Sector? Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Do you experience of travel reservation systems used by travel companies and tour operators? Would you like he opportunity to play a...
-
Customer Success Manager
3 weeks ago
City of London, United Kingdom Hudson Clarke Associates Limited Full timeCustomer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid roleCompanyAn exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of...
-
Customer Success Manager
2 days ago
City of London, United Kingdom Hudson Clarke Associates Limited Full timeCustomer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid roleCompanyAn exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of...
-
Customer Success Support
2 weeks ago
City of London, Greater London, United Kingdom 4GLOBAL PLC Full timeOur unique proposition stems from the smart use of our proprietary data, technology, and know-how to enable our customers to maximise the health and social benefits derived from physical activity - helping customers get more people active and shape the future of sport. We advise on the role of sport and physical activity in social and economic...
-
Customer Success Technical Support Manager
1 week ago
London, UK, UK, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Senior Customer Success Manager
5 days ago
City of London, Greater London, United Kingdom Ocho Full timeJob Specification: Senior Customer Success Manager Interested in this role You can find all the relevant information in the description below. Industry: Learning and Development Location: London Type: Full-time Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative...
-
Junior Customer Success Manager
5 days ago
City of London, Greater London, United Kingdom DesignMyNight Full timeWe’re hiring a Junior Customer Success Manager to join the customer care team for our ticketing platform, Tonic Ticketing. Ready to make your application Please do read through the description at least once before clicking on Apply. In this role you will manage relationships with current customers and provide training and support to ensure customer...
-
Junior Customer Success Manager
1 day ago
City of London, Greater London, United Kingdom DesignMyNight Full timeWe’re hiring a Junior Customer Success Manager to join the customer care team for our ticketing platform, Tonic Ticketing. Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. In this role you will manage relationships with current customers and provide training and support to...