Customer Success Technical Support Manager
3 weeks ago
Role: Customer Success Technical Support Manager (Data & Technology)
Location: West London, UK (Hybrid 4:1)
Sectors: Leisure, Sports & Physical Activity
Salary & Package: Circa £42k
Reporting to: Global CS Director
Role Overview:
The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving customer lifetime value (CLTV) and reducing customer churn.
Working closely with the sales, technology, and project delivery teams, this role focuses on onboarding customers to platforms and ensuring optimal use of software and services.
Responsibilities include:
- Maximising customer value to sustain business growth and profitability.
- Analysing customer data to enhance their experience and outputs.
- Triaging and resolving customer support tickets efficiently.
Job Description
The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. You will guide our National and International customers, building relationships, implementing revenue-boosting programs, and minimizing churn rates. Responsibilities include resolving data/platform issues, ensuring customer satisfaction, and addressing inquiries promptly in line with Service Level Agreements and core values.
Responsibilities:
- Ensure consistent achievement of Service Level Agreement (SLA) targets.
- Manage the Tech Support team to align with SLA targets and improve workflow.
- Identify and communicate areas for improvement via the Daily Support Dashboard
- Collaborate with the product team to propose enhancements based on customer feedback.
- Streamline the customer onboarding experience with the Customer Success Director
- Coordinate with the data team to resolve customer issues promptly.
- Resolve support tickets and escalates complex issues as necessary.
- Assist in troubleshooting user login difficulties and module permission settings.
- Monitor Business Intelligence Tools as directed by the Technology Director
Desirable Skills, Qualifications, and Experience:
- Experience in the leisure, physical activity, or similar sector, ideally in customer success, system administration, or implementation roles.
- Strong project and client relationship management skills
- Awareness of database management and integrations
- Experience with relational database management systems such as MySQL.
- Experience with cloud-based software management systems such as Salesforce or Pipedrive
- Proficiency in delivering complex ideas in both verbal and digital formats.
- Strategic mindset and ability to influence key decision-makers.
- Excellent organizational, communication, and presentation skills
- Eligible to work in the United Kingdom
- Fluent in English; proficiency in a foreign language is desirable but not essential.
Occasional flexibility to work unsociable hours, attend out-of-hours meetings, and meet delivery deadlines is essential for this role.
-
Customer Success Technical Support Manager
4 days ago
London, United Kingdom Follow The Oak Ltd Full timeRole : Customer Success Technical Support Manager (Data & Technology)nLocation:West London, UK (Hybrid 4:1)nSectors:Leisure, Sports & Physical ActivitynSalary & Package:Circa£42knReporting to:Global CS DirectorRole Overview:nThe aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Technical Support Manager
2 weeks ago
London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)In order to make an application, simply read through the following job description and make sure to attach relevant documents.Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa£42kReporting to: Global CS DirectorRole Overview:The aim of...
-
Customer Success Technical Support Manager
4 days ago
London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Technical Support Manager
1 month ago
Greater London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Technical Support Manager
1 month ago
Greater London, United Kingdom Follow The Oak Ltd Full timeRole : Customer Success Technical Support Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage,...
-
Customer Success Technical Support Manager
1 month ago
Greater London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Technical Support Manager
1 month ago
Greater London, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Technical Support Manager
4 days ago
London, UK, UK, United Kingdom Follow The Oak Ltd Full timeRole: Customer Success Technical Support Manager (Data & Technology)Location: West London, UK (Hybrid 4:1)Sectors: Leisure, Sports & Physical ActivitySalary & Package: Circa £42kReporting to: Global CS DirectorRole Overview:The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving...
-
Customer Success Specialist
1 month ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Technical Customer Success Engineer
4 days ago
London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% RemotenWe're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading product. You'll leverage your deep technical expertise and...
-
Technical Customer Success Engineer
1 week ago
London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading product. You'll leverage your deep technical expertise and...
-
Technical Customer Success Engineer
7 days ago
London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading product. You'll leverage your deep technical expertise and...
-
Technical Customer Success Engineer
4 days ago
London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading product. You'll leverage your deep technical expertise...
-
Technical Customer Success Engineer
7 days ago
London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading product. You'll leverage your deep technical expertise and...
-
Technical Customer Success Engineer
5 days ago
London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers...
-
Technical Customer Success Engineer
6 days ago
London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers...
-
Technical Customer Success Engineer
4 days ago
London, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading product. You'll leverage your deep technical...
-
Technical Customer Success Engineer
2 hours ago
London, United Kingdom Henderson Scott Full timeJob Description Technical Customer Success Engineer - 100% Remote We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading product. You'll leverage...
-
Technical Customer Success Engineer
4 days ago
London, UK, UK, United Kingdom Henderson Scott Full timeTechnical Customer Success Engineer - 100% Remote We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading product. You'll leverage your deep technical...
-
Customer Success Manager
3 days ago
London, United Kingdom Bright Purple Full timeCustomer Success Manager Scotland Remote How would you like to work for one of Scotland's leading SaaS companies? We are looking for an experienced Customer Success Manager with a flair for the technical side of things, and a passion for fostering long-standing client relationships. You'll be joining a remote first working environment with some great...