Deputy Head of Legal Services

2 weeks ago

Bury Greater Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

An exciting opportunity has arisen for the role of Deputy Head of Legal Services. This is a full time role working within the Trust's busy Legal Services Department, supporting the Head of Legal Services.

It will be based at Fairfield General Hospital but there will be some requirement to travel to other sites and to Coroner's Court.

Main duties of the job

The post holder will be responsible for supporting the Head of Legal Services in developing and implementing the core objectives aligned to Patient Safety strategies across the organisation. In conjunction with the Head of Legal Services assist in developing systems of Coronial Inquest preparation to ensure that key lessons are learnt following any sub-optimal care episode, to ensure that families are supported and Coronial Regulation 28 reports are prevented.

Assist in managing the Trust's claims and inquest function to ensure that employer's liability, public liability, clinical negligence claims and contentious inquests are managed effectively minimising the risk to the Trust.

Foster close working relationships and promote a positive safety culture across the organisation working collaboratively with colleagues in Governance, healthcare professionals and relevant external organisations.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care , appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website:

Job description

Job responsibilities

Main Duties and Responsibilities

  • Support the Head of Legal Services in the development of policy, processes and systems for the management of inquests and claims to ensure claims are effectively managed in accordance with the Trusts Claims Policy, NHS Resolution Scheme Rules, Civil Procedure Rules, Pre-action Protocols and Coroners Rules, to minimise financial, reputational and other risks to the Trust.
  • Manage a specific workload in relation to inquests that are a cause for concern.
  • Identify lessons learned from individual claims and inquests as themes, trends and patterns, working closely with key senior managers to advise and implement solutions and plans to prevent future harm, loss or damage.
  • Assist claims handlers and legal representatives dealing with Trust claims, arranging and attending meetings with relevant staff and obtaining other relevant information including personal records, clinical records, clinician and manager views and Trust policies and SOPs.

Communications and Relationships

  • Work with managers across teams to ensure that matters that may become contentious inquests are identified and handled effectively from an early stage.
  • Deputise as the Trust contact between the Coroner and the Trust when the Head of Legal Services is unavailable, and ensure all inquests are effectively prepared for and that all Trust staff are appropriately supported.
  • Work closely with the Trusts solicitors and NHSR claims handlers, escalating concerns to the Head of Legal Services where appropriate (including in relation to highly complex cases) and ensure the Trusts views are made clear.

Analytical and Judgemental Skills

  • Monitor the quality and quantity of data and information, escalating concerns to the Head of Legal Services and taking the necessary actions to deal with any problem.
  • Monitor outcomes from inquests, ensuring that these are disseminated, reviewed and responded to within agreed timescales.
  • Assist in the production of reports relating to inquest management and outcomes.

Planning and Organisational Skills

  • Ensure that contentious and potentially contentious inquests are escalated to the Head of Legal Services effectively to reduce risks to the Trust, including associated claims and adverse publicity.
  • Assist the Head of Legal Services to ensure that disclosure requests from Coroners are responded to in a timely fashion by the inquest leads.
  • Assist with the daily management, development and monitoring of the processes and systems for inquest
  • Assist with the monitoring the inquest and claims modules for the Datix system, specifically ensuring that inquest and claims data is recorded accurately and reported in line with national and local standards.

Physical Skills

  • Ability to travel between hospital sites and externally

Responsibility for Patient Care

  • Support the Head of Legal Services with the development and implementation of systems for ensuring that feedback and learning from claims, investigations and inquests is effectively shared across the organisation
  • Actively support and promote a transparent and learning culture across the Trust including supporting the Divisions to develop systems for providing feedback to staff from investigations related to inquests and claims.

Responsibility for Policy/Service Development

  • Support the development of managers across the organisation to ensure that inquest and claims management systems and processes are understood and implemented. Assist in the development and quality assurance of Trust-wide inquest training.

Responsibilities for Financial and Physical Resources

  • Work within agreed budget targets and assist the Head of Legal Services in identifying changes in service delivery to release agreed efficiency savings.
  • Work collaboratively with the senior management team in the directorate in the preparation of bids for financial resources

Responsibilities for Human Resources

  • Provide management support to the Legal Services team across all care organisations.
  • Manage the staff resource in the absence of the Head Of Legal to ensure that service delivery is maintained and the objectives of staff within the team are met.
  • Manage staff in line with Human Resource policies to support their ongoing development and performance review e.g. attendance, annual leave, attendance at mandatory training and other training courses to support their personal development and undertaking annual appraisals.
  • Facilitate regular team meetings in the absence of the Head of Legal Services, to ensure effective communication within the team.
  • Ensure communication and working relationships are effective and underpin staff involvement in all complexities and levels of decision making.
  • Provides and receives highly complex information and anticipates barriers to communication, whilst recognising factors that may influence the situation and pro-actively seeking out solutions to improve communication.
  • Empathetic and reassuring when communicating highly sensitive information and advice to employees.

Person Specification

Experience

Essential


  • Significant experience of managing inquests

Desirable


  • Substantial experience within a safety/quality/risk management/clinical risk management environment

Knowledge

Essential


  • Substantial staff management experience
  • Awareness of current pertinent issues to governance

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Fairfield General Hospital

Rochdale Old Road

Bury

BL9 7TD

Any attachments will be accessible after you click to apply.

236-NCA-AC119-24#J-18808-Ljbffr

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