Remote Support Officer

2 weeks ago


London, United Kingdom Problemshared Full time

Reports to: Head of Customer Support
ProblemShared is seeking an experienced Client Support officer to join the Client Support team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company with a client centred approach.
ProblemShared is a key innovator in the rapidly expanding field of digital mind health.
We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.
We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.
We also know that everyone has a life outside work, so we’re happy to discuss flexible working. Supporting the Operations Team by being the first point of contact for our clients and community of practitioners
Support the Operations Team by contacting clients and helping them to complete their enrolment journey
Monitoring Zendesk for practitioner and client enquiries and providing quick support if necessary
Identifying trends in feedback/issues raised and working with the Operations team to build a detailed picture of the community need to support the constant evolution of the platform functionality and strategy
Excellent computer skills, and an ability to learn new software quickly
Self-motivated and comfortable with remote working, blending independent workload and time management with working with colleagues based in different locations.
***


  • IT Support Assistant

    7 hours ago


    London, United Kingdom Remote Worker Ltd Full time

    3 days ago Be among the first 25 applicants IT Support - London City Law firm Office based - 30-35k + Excellent Bens Law firm in the city of London have a new requirement for an IT Support assistant. You will provide the first point of contact to assist solicitors and support staff with all IT issues, networked PCs, laptops, telephones, mobile phones, and...


  • London, United Kingdom Remote Worker Ltd Full time

    Director – Life Sciences / Consumer Goods Location: Hybrid London / Remote We are currently looking to identify a dynamic individual to join our Life Sciences BU as a Global Client Partner (Sr. This position is dedicated to managing and growing one account (a global Life Sciences / Consumer Goods company with HQ in London). Working pattern would be hybrid:...


  • London, United Kingdom Remote Full time

    The position You'll be joining 100 engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals. This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences. ...

  • Backend Engineer

    1 month ago


    London, United Kingdom Remote Full time

    The position You'll be joining 100 engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals. This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences. ...


  • London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...


  • London, United Kingdom Remote Worker Ltd Full time

    Global Category Manager - Fit Out - FTSE 100 (REMOTE) 2 days ago Be among the first 25 applicants Global Category Manager - Fit Out | £75,000 to £85,000 | 20% bonus | full corporate benefits package | REMOTE UK/Europe | Global FTSE 100 Group across 50+ countries This is an amazing, brand new position working for a large multibillion turnover, FTSE 100...


  • London, United Kingdom Pearson Carter Full time

    Fully Remote D365 CE Support Consultant £45k Pearson Carter are working with a Microsoft Partner that utilise their tools and step by step process to allow their customers to benefit from the quick seamless transition from Dynamics AX to D365 Finance & Supply Chain Management they provide. They are looking for a D365 CE Support Consultant to help aid the...

  • IT Support Analyst

    1 month ago


    London, United Kingdom Jas Gujral Full time

    Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity....

  • Broker Support

    1 month ago


    London, United Kingdom BRUIN Financial Full time

    Permanent - London, London **Ref**: 33533 We are working on a number of Remote Broker Support roles with a lead Broking house across all Lines. As the London market is seemingly creeping back to normality with more firms expecting employee's back in the office more often, could a fully remote role be for you ? Working across most lines we are keen to...


  • London, United Kingdom Virtu Financial, Inc. Full time

    Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution...

  • IT Support Analyst

    1 month ago


    London, United Kingdom Nexus Jobs Limited Full time

    Desktop Support Analyst- Bank- City London Desktop Support Analyst - Bank - City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment. Responsible for the full range of user support, including desktop and peripheral hardware support,...

  • Office Support Roles

    1 month ago


    London, United Kingdom Reed Business Support Full time

    We are currently recruiting for a number of Temporary Office Support roles, for positions starting in the New Year. Please see below our typical roles: School Office Support Receptionist Sales Administration Order Processing Data Input PA/Secretarial HR Administrator / Assistant Customer Service Admin Please note a majority of our roles will require...


  • London, United Kingdom Remote Worker Ltd Full time

    MLC Partners are working with a HR Consultancy service who are looking to recruit HR Consultant. This is an excellent opportunity for an NHS/Public Sector HR Advisor who wants to continue supporting the Public Sector in a more commercial environment. You will get training and support to help develop your experience and career. Position Overview Our client is...


  • London, United Kingdom Adecco Full time

    Project Administrator required for our public sector client to **work remotely**. **Client** Local Authority in East Sussex **Job Title** Project Administrator **Pay Rate** £200 Umbrella daily or PAYE at £158.25 daily **Hours** 37 Hours a week (Mon-Fri) Full remote **Duration** 6 Month Contract Our Project administrators/Support Officers (PSO) handle...


  • London, United Kingdom Remote Worker Ltd Full time

    Join to apply for the Administration Assistant/Receptionist role at RemoteWorker UK Join to apply for the Administration Assistant/Receptionist role at RemoteWorker UK Sign in to save Administration Assistant/Receptionist at RemoteWorker UK . An exciting opportunity to work for a prestigious independent college in Northwest London, you will...

  • Office Assistant

    3 weeks ago


    London, United Kingdom PriceBeam Ltd. Full time

    About PriceBeam : PriceBeam is working at the cutting-edge of automated, cloud-based market insights about customers and consumers.Using sophisticated algorithms, we help our corporate clients understand what their consumers are willing-to-pay for brands, products, and features, and thus in turn how to optimize their prices and promotions. Our solution...

  • Office Assistant

    4 weeks ago


    London, United Kingdom PriceBeam Full time

    About PriceBeam: PriceBeam is working at the cutting-edge of automated, cloud-based market insights about customers and consumers. Using sophisticated algorithms, we help our corporate clients understand what their consumers are willing-to-pay for brands, products, and features, and thus in turn how to optimize their prices and promotions. Our solution...


  • London, United Kingdom Unity Housing Support Full time

    **HSO - Job Advert/Specification** * Unity Housing Support is a provider of an intensive housing support service in the London borough of Brent. We have an exciting opportunity for a proactive and versatile individual to join our service as a Housing Support Officer. This role gives the opportunity to spend your days making a real difference to vulnerable...

  • CRM Officer

    2 days ago


    London, United Kingdom DiverseJobsMatter Full time

    We are a leading organization in the field of responsible investment, focused on promoting social and environmental change through shareholder action. We are seeking a Senior Fundraising Officer to join our Fundraising Team. The role involves supporting the team's initiatives across trusts and foundations, major donors, and individual giving. You will work...

  • CRM Officer

    1 week ago


    London, United Kingdom DiverseJobsMatter Full time

    About the Company We are a leading organization in the field of responsible investment, focused on promoting social and environmental change through shareholder action. We are seeking a Senior Fundraising Officer to join our Fundraising Team. The role involves supporting the team's initiatives across trusts and foundations, major donors, and individual...