Remote Support Officer
2 weeks ago
Reports to: Head of Customer Support
ProblemShared is seeking an experienced Client Support officer to join the Client Support team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company with a client centred approach.
ProblemShared is a key innovator in the rapidly expanding field of digital mind health.
We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.
We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.
We also know that everyone has a life outside work, so we’re happy to discuss flexible working. Supporting the Operations Team by being the first point of contact for our clients and community of practitioners
Support the Operations Team by contacting clients and helping them to complete their enrolment journey
Monitoring Zendesk for practitioner and client enquiries and providing quick support if necessary
Identifying trends in feedback/issues raised and working with the Operations team to build a detailed picture of the community need to support the constant evolution of the platform functionality and strategy
Excellent computer skills, and an ability to learn new software quickly
Self-motivated and comfortable with remote working, blending independent workload and time management with working with colleagues based in different locations.
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