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Technical Support Engineer

2 months ago

Bristol, United Kingdom Prism Digital Full time

Technical Support Engineer | Google Workspace OR O365, Mac, Windows | FinTech


My client, a dynamic and growing tech company, is looking for a Technical Support Engineer to join their team. Their mission is to empower individuals by providing them with the tools they need to manage their finance and credit better. They have already helped over a million people achieve their financial goals, and they’re continually innovating to offer more.


Role: The current Technical Support Engineer is advancing within the company, creating an opportunity for a new team member. In this hands-on role, you will provide high-quality technical support in an agile and fast-paced environment. The company relies heavily on Google Workspace for user, group, device, and policy management. With no servers, our client hosts all of their applications in the cloud. This is a hybrid Mac and Windows desktop environment. Most desktop support issues are communicated and resolved through Slack, avoiding the need for a traditional ticketing system, which is used only for long-term projects or regulatory reasons. Building strong relationships and helping people is crucial as the IT team holds a good reputation within the company.


Location: You will be required to visit the office in Bristol once a week.


Experience required:

  • 1-5 years of experience as a Technical Support Engineer / Desktop Support Engineer / 1st Level Support / 2nd Level Support / etc.
  • Experience in small organisations/companies.
  • Working knowledge of Google Workspace (O365 is also fine).
  • Experience provisioning Windows and macOS workstations and operating systems.
  • Familiarity with directory systems such as Microsoft AD or JumpCloud.
  • Excellent communication skills.


Responsibilities:

  • Provide high-quality technical support to staff, primarily through Slack.
  • Manage users, groups, devices, and policies within Google Workspace.
  • Utilize JumpCloud for managing both Windows and macOS, including its built-in SSO capabilities.


Projects to be involved in:

  • Automating processes for machine shift-out.
  • Building out proper inventories.
  • Working with the Deputy CISO to maintain the Cyber Essentials Plus certification annually.
  • Collaborating with the infrastructure/devops team: potential future exposure to these areas.


Benefits:

  • Annual bonus equivalent to one month’s salary.
  • £500 personal life fund for personal or professional development.
  • 25 days holiday + bank holidays, + birthday off, and variable Christmas closure.
  • Monthly socials and bi-annual company get togethers.
  • Enhanced parental leave package.
  • Employee reward scheme including telephone GP, free counselling, and high street discounts.


Technical Support Engineer | Google Workspace OR O365, Mac, Windows | FinTech