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Resident Manager
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Resident Manager
2 weeks ago
West Berkshire, United Kingdom deverellsmith Full timeJob title:Resident ManagerLocation: Maidenhead Salary: £30k-£32KHours: 40 hours per week Tuesdays to Saturdays 9am to 6pm Sunday and Mondays offI'm working with build-to-rent company that are looking for a Resident Manager to join the team. The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents....
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Resident Manager
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Resident Manager
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Resident Manager
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Resident Liaison Officer
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Resident Liaison Officer
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Resident Liaison Officer
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Resident Liaison Officer
1 week ago
West London, United Kingdom MCG Construction Full timeResident Liaison Officer - West LondonWe are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating across in the West Lonson area. Your role will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing project,...
Resident Manager
1 month ago
Job title:Resident Manager
Location: Maidenhead
Salary: £30k-£32K
Hours: 40 hours per week Tuesdays to Saturdays 9am to 6pm Sunday and Mondays off
I working with build-to-rent company that are looking for a Resident Manager to join the team.
The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.
Key Responsibilities & Accountabilities:
- Act as the primary customer-facing representative for all current and prospective residents.
- Ensure an exemplary experience from initial inquiry through move-in and during residency.
- Innovate to elevate standards, exploring opportunities for improvement.
- Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
- Achieve set targets for occupancy, revenue, and Net Promoter Scores.
- Manage resident contracting, ensuring compliance with standards, legislation
- Oversee applicant checks, screening, and commercial risk management.
- Conduct inspections to maintain property standards and report maintenance issues.
- Manage the move-out process, including deposit release.
- Participate in events and enhance resident experiences.
Qualifications & Experience:
- Prior letting/property management experience
- Strong customer service background
- Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe
Key Skills & Competencies:
- Excellent written and verbal communication skills
- Confident engagement with various stakeholders
- Proactive, problem-solving attitude
- Adaptable, resilient, and able to manage pressure
- Strong attention to detail and effective task prioritization
